THIS POSITION CAN BE ONSITE/HYBRID to PEACHTREE CITY
As an Enterprise Systems Analyst, this position requires the candidate to have an applied understanding of multiple technologies and skills in this role. This position involves working closely with internal customers to partner and educate them to support long- and short-term Enterprise Systems objectives and goals.
Essential Functions
Responsible for management of access to Enterprise Systems including users, profiles, and roles.
Answer inquiries and provide support and problem resolution for Enterprise Systems Applications. Able to determine quickest methods of resolution to problems and recommends/takes appropriate actions.
Develop training materials and procedures, and/or train new users and help promote use and understanding of supported Enterprise System Applications.
Create and maintain page layouts, workflow and validation rules, event triggers, email alerts, record types, and workflow processes within CRM.
Maintain data quality by identifying and assisting with cleansing and updating inaccurate data.
Develop new reports based on changing metrics and update reporting/success dashboards as needed.
Capable to develop new integrations across all supported Enterprise System applications.
Total product owner for group of applications that the team supports. Responsibilities include:
Gathering requirements to support any current or future development needs
for the product
Collaboration with departments and Agile teams in the organization on
extending and supporting user requests
Primary contact for any support needs for the product including (Product
updates, security and compliance patches, service packs, etc.)
Also responsible for running the test plan for the product to ensure that the
solutions delivered meet/exceed original requirements.
Able to troubleshoot procedures, integrations, processes, workflows and
examine elements to determine specific problem area(s).
Develop tailored solutions for primary solution Microsoft Dynamics CRM 365 using (but not limited to)
Custom CRM Plugins
Custom CRM Workflow Plugins
Custom Web Resources
Custom MVC Applications and Services
Performing UI Updates
Able to provide support related to Major system upgrades for Dynamics GP and CRM. This includes but is not limited to:
Tracking and Troubleshooting issues in development/production
environments
Support development testing by writing and performing tests
Creation of documentation for test procedures and go live checklists
Knowledge to deploy Databases, App Servers and Client applications
(desktop and web) for both platforms
Able to support Dynamics GP support inquiries from the Accounting and Finance Teams.
Qualifications
3+ years’ experience working with Microsoft Dynamics technologies required
3 + years’ experience working with ANSI SQL Database technology is required
3 + years’ experience working on C# projects required
2+ years’ of experience working with supporting Enterprise Systems Applications
Completion of Microsoft Dynamics Certifications required
Experience with Visual Studio, SSMS, SVN, C#.NET, and JS required
Experience with integrations of disparate systems
Proficient in Microsoft Excel
Proficient in SSRS and writing business reports
Proficient in both written and conversational English.
Knowledge of Accounting Basics / Financial Reporting is a plus.
Knowledge of Enterprise Systems (GP/CRM/SharePoint/TIBCO/Azure) is a plus.
Skills
these are the competency bullet points from job posting
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
