Careers with SMC³

Join an Industry Leader with Proven Staying Power

 

Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

Systems Engineer

Position Summary
    This position is for a highly motivated individual to join a specialized team to manage and maintain our production applications and infrastructure. This would include, but not be limited to, rolling out new/updated applications, and monitoring applications in the production environment. The ideal candidate will also be responsible for implementing new strategies to support monitoring and maintenance of current production environment.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Be part of production support team/perform “live production support”
  • On call support for production applications
  • Diagnose and resolve production issues
  • Configure internal and external monitoring applications
  • Release management on several platforms (test and production)
  • Troubleshoot issues with builds, profiling, and compiler tools
  • Deployment of major and minor updates of applications and infrastructure to production systems
  • Works well independently to help bring solutions to problems
Qualifications
  • Bachelor’s Degree in Computer Science or related field (or equivalent combination of education and experience)
  • 2+ years of experience
  • Linux operating system
  • Server/application monitoring tools (ManageEngine, Dotcom-Monitor)
  • Good understanding of databases and SQL
  • Configuring/tuning Apache HTTPD and Tomcat
  • Large-scale system deployment support
  • Experience with any of the following is a plus: SoapUI, Java, JUnit framework, Apache Ant, Maven, Nexus, continuous integration (Jenkins, Hudson, Cruise Control, Cargo)
Skills
  • Accuracy
  • Dependability
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Adaptability
  • Click here to submit resume

Sr. Mule Solution Developer

Position Summary
    We are looking for a passionate developer to join our agile team to design, implement and deliver innovative solutions using Mule, Mongo, Java and ActiveMQ for the transportation industry.
Essential Functions
  • Provide expert guidance in developing and implementing solutions using the Mule ESB platform
  • Provide guidance in designing high volume messaging systems with ActiveMQ
  • Proficient in designing and developing solutions using Mongo DB
  • Collaborate with the team to create functional design specifications and test plans
  • Proficient in developing code using Mule and Java best practices
  • Contribute in implementing test plans using ReadyAPI, Junit and Munit
  • Assist the team in triage of production issues
  • Contribute as an agile team member in various roles from development, data, support and testing
Qualifications
  • Bachelor’s degree in Computer Science or equivalent experience
  • 6+ years experience working on Java projects
  • 4+ years experience working on Service-oriented architecture
  • 2+ years experience working with ESB technologies
  • Mule Certified Developer preferred
  • Mule Certified Architect preferred
  • Demonstrated experience with Mule ESB including advanced Mule Flow Design, Mule Transactions, Rollback Strategy, Mule Expression Language and RAML
  • Exposure to Mule Enterprise Connectors, JMS Batch Processing and JMS Transactions highly desirable
  • Demonstrated experience with building solutions using Mongo
  • Exposure to Mongo administration activities such as Mongostat, Compass and Sharding is highly desirable
  • Demonstrated experience with ActiveMQ with exposure to JMS Delay Messaging is highly desirable
  • Knowledge of Agile Methodologies a plus
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Detail oriented
  • Accuracy
  • Adaptability
  • Dependability
  • Click here to submit resume

DevOps Technician- Entry Level

Position Summary
    SMC3, the leading provider of data and technological solutions to the LTL portion of the transportation industry, is looking for a highly motivated technician (entry level) to join our expanding DevOps team. In this role, you will work closely with our Agile teams to deploy, monitor and troubleshoot problems in our dev, test and production environments while continually looking for ways to automate and streamline the processes. We strive for 100% uptime and are looking for someone who has the desire and ability to help us achieve that goal.
Essential Functions
  • Use various tools to monitor the health of all systems.
  • Deploy infrastructure updates.
  • Configure, monitor and troubleshoot nightly builds to test systems.
  • Deploy application updates to production systems.
  • Troubleshoot and resolve issues in both test and production systems.
  • Respond reliably to on-call issues as needed.
Qualifications
    Required Qualifications:
  • Bachelor’s Degree in Computer Science or related field (or equivalent combination of education and experience).
  • Be an excellent problem solver, and willing to roll up your sleeves to tackle any issue thrown your way.
  • Be an integral part of a small DevOps team.
  • Be able to be on-call 24×7 at least one week per month.
  • Optional Qualifications:
  • Linux
  • Apache HTTPD
  • Apache Tomcat
  • MySQL
  • Experience with server/application monitoring tools.
  • A working understanding of code and script.
  • Experience with any of the following is a plus: SoapUI/ReadyAPI, Java, Maven, Nexus, Continuous Integration (Jenkins, Hudson, Cruise Control, Cargo), Mule, MongoDB
Skills

Sales Support Specialist

Position Summary
    Works directly with the Sales Associate in a variety of functions including sales-analysis, contracts and administrative support. Handles daily emails, calls, management of projects, customers, new business opportunities, order entry, filing, account maintenance, data entry and other activities required to support the sales and service needs of the SMC³ customer and prospect.
Essential Functions
  • Inside sales activities and other customer facing responsibilities as directed by sales management
  • Responsible for coordinating post sale projects and activities on a daily basis
  • Responsible for contracts, agreements and licensing including development, renewal, tracking and maintenance
  • Takes and manages orders for all products and services
  • Responsible for customer issues, problems and opportunities directly or in collaboration with other areas of SMC³
  • Handles administrative and routine tasks required to provide a consistent and quality experience for customers
  • Maintains customer and competitive files and electronic records for all customers
  • Participates in customer functions including customer visit to SMC³ office, visit to customers, trade shows and other function which result in occasional and limited travel
  • Engage resources and guidance from operations and Sales Associate and Director of Sales in order to deliver the best customer solution
  • Performs other related duties as required and assigned by the Sales Associate and Director of Sales
Qualifications
  • College degree desirable or equivalent work experience
  • Knowledge of Contract Administration
  • Experience in phone sales and administration
  • PC skills, Word, Excel, ppt, typing
  • Detail oriented
  • Communication skills
  • Problem solving and analysis skills
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Accuracy
  • Adaptability
  • Dependability
  • Click here to submit resume

Customer Support Specialist

Position Summary
    Under general direction of the customer support team manager, the position ensures that the customer is taken care of in all manners. This includes performing all aspects of customer support and any tasks necessary to accomplish internal sales goals, general customer support and solving problems, issues or requests for our customers. The success of this position includes the internal support of sales/sales support in all manners and the external support of our end user customers to accomplish business requirements and service objectives for the achievement of company missions and objectives; and performs related duties as assigned.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Receives and responds to all customer inquiries and complaints that may pertain to all phases of operations including membership, billing, orders and changes to mailing lists.
  • Records all customer contacts, including resolution or forwarding action taken to refer question to proper party.
  • Whenever possible, resolves questions directly so that customer receives prompt satisfaction (goal is to never transfer any customer more than once).
  • Explains contract terms accurately in simple language so that customer can understand the explanation and how it applies to the particular question.
  • Responds promptly to all written inquiries or notifies customer if there will be a delay in obtaining a final resolution to the problem.
  • Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
  • Responsible for soliciting out of office information and updating calendar on p drive.
  • Performs other related duties as required.
  • Updates SMC³ Customer and prospect list.
  • Maintain CRM Database.
  • Handles ACD (automated call distribution system) calls routed to Customer Support.
  • Responsible for coordinating/prioritizing tasks on a daily basis.
  • Maintains business relationships with customers, seeking guidance and direction from assigned supervisor and/or Sales.
  • Prepare licensing agreements, proposals and contracts in response to customer RFQs as assigned by supervisor and/or Sales.
  • Handles first touch sales relationship and screens leads when assigned by Sales
  • Order entry for SMC3 shelf products such as IPA orders, FastClass, data modules, single origin data orders, YRC rate disk orders, no-charge CarrierConnect orders, PITB orders and product replacement orders.
  • Perform administrative functions on company website for temporary access of SMC³ products: CzarLite online, FastClass online access and updating contacts for online products.
  • Can demonstrate basic skills and knowledge of position quickly and can continuously improve to the next level of learning and initiative to accomplish sales and customer goals.
  • Timely attendance is a significant factor in serving our customers. The customer support position requires that you are logged into the phone system and queue and prepared to begin working at your start time.
Qualifications
  • High school diploma required and two years’ experience in related field.
  • College degree preferred.
  • Previous customer service/support experience is highly desirable.
  • Proficient in Microsoft Office Tools.
  • Previous experience in a CRM system a plus.
  • Must be punctual.
  • Must have excellent verbal and written language skills.
  • Quick Learner.
  • Strong organizational skills.
  • Ability to follow directions.
Skills
  • Punctuality
  • Dependability
  • Team Player
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications/Written Communications
  • Planning/Organization
  • Accuracy
  • Adaptability
  • Accountability
  • LOU Openings in Louisville, Kentucky

    Sr. Mule Solution Developer

    Position Summary
      We are looking for a passionate developer to join our agile team to design, implement and deliver innovative solutions using Mule, Mongo, Java and ActiveMQ for the transportation industry.
    Essential Functions
    • Provide expert guidance in developing and implementing solutions using the Mule ESB platform
    • Provide guidance in designing high volume messaging systems with ActiveMQ
    • Proficient in designing and developing solutions using Mongo DB
    • Collaborate with the team to create functional design specifications and test plans
    • Proficient in developing code using Mule and Java best practices
    • Contribute in implementing test plans using ReadyAPI, Junit and Munit
    • Assist the team in triage of production issues
    • Contribute as an agile team member in various roles from development, data, support and testing
    Qualifications
    • Bachelor’s degree in Computer Science or equivalent experience
    • 6+ years experience working on Java projects
    • 4+ years experience working on Service-oriented architecture
    • 2+ years experience working with ESB technologies
    • Mule Certified Developer preferred
    • Mule Certified Architect preferred
    • Demonstrated experience with Mule ESB including advanced Mule Flow Design, Mule Transactions, Rollback Strategy, Mule Expression Language and RAML
    • Exposure to Mule Enterprise Connectors, JMS Batch Processing and JMS Transactions highly desirable
    • Demonstrated experience with building solutions using Mongo
    • Exposure to Mongo administration activities such as Mongostat, Compass and Sharding is highly desirable
    • Demonstrated experience with ActiveMQ with exposure to JMS Delay Messaging is highly desirable
    • Knowledge of Agile Methodologies a plus
    Skills
    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Detail oriented
    • Accuracy
    • Adaptability
    • Dependability
    • Click here to submit resume

    Application Java Developer

    Position Summary
      Position is for full life-cycle application development ranging from requirements analysis to deployment. Participate in design decisions and help develop the company’s core software assets. Applicant will be required to become MuleSoft certified.
    Essential Functions
      Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
    • Under some supervision and direction, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
    • Completes tasks without assistance.
    • Evaluates interrelationships between programs.
    • Considers and presents alternatives.
    • May lead small to basic intermediate projects.
    • Analyzes performance of programs and takes action to correct deficiencies based on consultation with users and approval of supervisor.
    • Provides support and problem resolution for computer applications. Determines quickest methods of resolutions to problems and recommends/takes action. Performs troubleshooting procedures to identify problems and/or examine existing programming elements to determine specific problem area(s).
    • Confers with supervisor to discuss work processes, plans and/or actions to be taken. Receives instructions, explanations and prioritization information.
    • Confers with users to gain understanding of needed changes or modifications of existing programs. Determines system requirements regarding input, output and processing needs.
    • Presents to line management and staff.
    • Analyzes system requirements in order to design new software or design changes/enhancements to existing software with consideration to internal/external data structures, hardware/software requirements, file structures, process logic and integration.
    • Designs logic flow, input and output processes and integration processes.
    • Provides documentation and backup of the systems.
    • Assists in estimating time and cost of new systems to develop quotes for customers.
    • Tests and documents modifications and writes operational instructions.
    • Assists in writing and proofing software manuals.
    • Assists Sales and Technical Support with software questions and implementation of software products.
    • Demonstrates basic skills and knowledge of position.
    • Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
    • Performs administrative tasks in a timely and professional manner.
    • Provides training on software if needed.
    • Performs other duties as assigned.
    Qualifications
    • Bachelor’s Degree in Computer Science or related field
    • 5+ years’ experience working on Java projects
    • 3+ years’ experience with Service-oriented architecture
    • Experience with deploying and consuming web services
    • Experience with Java Performance tuning
    • Project Experience with Eclipse, SVN, Spring Framework, Maven and Junit
    • Experience working with back end databases
    • Experience with automated build and release frameworks a plus
    • Understanding of Supply Chain and logistics concepts is a plus
    • Knowledge of Agile Methodologies a plus
    Skills
    • Detail Oriented
    • Self-started
    • Proficient communication in both written and conversational English
    • Ability to work in a dynamic fast paced environment with multiple priorities and projects
    • Ability to exist to a rapidly changing environment
    • Analytical and problem solving skills
    • Collaborative mindset
    • Click here to submit resume