THIS POSITION IS HYBRID TO PEACHTREE CITY, GEORGIA
The IT Ops Administrator provides direct support to SMC³’s internal customers as they use information technologies to advance the organization’s mission. This position will have administrative privileges in most infrastructure systems to effectively support all departments and employees.
This is a hybrid position in Peachtree City, GA (suburb of Atlanta). The position will require the employee to be onsite in the Peachtree City office regularly with a few optional remote days per week.
Essential Functions
As a member of the IT Ops Administrator team, supports all employees and departments in the organization in their use of IT infrastructure systems with an emphasis on a high level of customer service.
Under little to no supervision, administers a multitude of IT systems including backup/DR systems, email, antivirus, Azure, Office 365, VMware, Microsoft AD/Group Policy, network security, MDM, vendor portals, help desk, infrastructure and systems monitoring, phone systems, A/V conference systems, collaboration, and much more.
Provisions and maintains IT equipment for all employees including PCs, mobile devices, and peripherals; maintains accurate inventories of all equipment.
Creates and administers accounts, assigns least-privileged and/or role-based access permissions, and ensures successful use of multitudes of IT systems by all departments in the organization.
Conducts new employee orientations to educate new users on systems such as email, spam filtering, VPN, antivirus, and more with a heavy emphasis on securing the enterprise.
Provisions and maintains physical and virtual server resources utilizing general knowledge of SANs, VMware, and Windows and Linux operating systems.
Understands and adheres to security best-practices.
After-hours on-call duty is required on a rotating basis. This is a 24x7x365 operation, and the IT Ops Administrator may be required to provide support at any time.
Resolve technical issues and requests submitted by end-users via a ticketing system and phone for a wide variety of needs: User account mgmt., user PC hardware and software, email, VOIP, virtual machine troubleshooting and build requests, mobile devices, printing, networking, etc.
Support A/V equipment in conference rooms including hardware and software.
Must be able to handle multiple concurrent tasks and shifting priorities with minimal supervision.
Analyzes help desk trends to identify opportunities to improve the quality and value for each of our internal customers.
Adheres to, maintains, and continually improves operating and security policies, procedures and associated knowledgebase documentation.
Travel may be required occasionally.
Other duties may be added and/or assigned as needed.
Qualifications
4-year college degree or equivalent experience
3+ years of system administration and end-user support
Enterprise-level support experience (i.e. not just personal/home devices) required
Strong understanding of Microsoft products including AD, servers, and client OS
Experience with remote access, network troubleshooting, and VPN support
Experience with administration of Azure, Microsoft 365 and Office 365
Some experience with enterprise-level virtual environments required; VMware preferred
Experience with SANs preferred
Experience with backup and disaster recovery systems preferred
Experience administering and supporting user collaboration tools
Mobile device management (MDM) experience
Experience supporting and administering of a VOIP phone system
Provide level one, level two, and level three troubleshooting support and provide root cause analysis of complex problems
Ability to accurately scope work, provide detailed status reports & timely escalations
Ability to build positive working relationships with peers, cross-functional remotely-sited teams, and more
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
