Careers with SMC³

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Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

IT Ops Engineer

Position Summary
    The IT Ops Engineer is a highly technical role whose primary function is to implement, configure, and maintain IT Infrastructure systems and applications to meet the needs of the organization. These Infrastructure systems will be used by customers, employees, and systems admins. This role will wear multiple “hats” and will be expected to perform a broad variety of roles including: network engineer, storage engineer, cloud engineer, cybersecurity engineer, SecOps engineer, virtualization engineer, hardware/application engineer, and more. The ideal candidate for this role has foundational IT knowledge and a high level of motivation to learn Enterprise-grade technologies relatively quickly and in detail to create solutions for the organization with an emphasis on security.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general direction & supervision, this position will be required to have in-depth knowledge of all infrastructure systems in SMC3’s organization.
  • Under general direction & supervision, this role must approach the implementation, configuration, and maintenance of all infrastructure systems in a controlled manner.
  • Must be able to implement technology solutions based on business requirements.
  • Must be able to document the system for administration by other IT staff and train other IT staff on how to administer it.
  • Must be able to patch and maintain infrastructure systems to achieve security standards and compliance.
  • Will be required to travel for new systems implementations and maintenance, sometimes on short notice.
  • Will be on part of an on call rotation and respond 24x7x365 to production-level outages.
  • The position will use root level access in order to configure all other levels of access including administrative users and basic users across our entire infrastructure, using a least-privileged and/or role-based access model.
  • This position will also configure user access logging and auditing in a wide variety of systems.
  • This position will perform change control documentation and communicate changes in system configurations to other IT staff.
  • This position will engineer new and existing infrastructure systems and applications in order to support the goals of SMC3’s business and products.
  • The position will establish global configuration standards which meet the needs of the wide variety of customers, users, and administrators who rely on the infrastructure systems.
  • Works with IT Operations Manager to design and configure systems and overall IT Infrastructure.
  • Other duties as assigned.
Qualifications
    Note: Qualifications listed are guidelines. Other factors may be taken into consideration.
  • Bachelor’s Degree and 2 years’ experience in a related field, or 4 years work experience in a related field.
  • Experience with Juniper EX and QFX switches, Juniper SRX firewalls, JUNOS, VMWare, Tenable, Exchange Server, Pulse Secure OS and client software are all a plus.
  • Ability to think logically and pay close attention to detail.
  • Ability to prioritize and adhere to deadlines,
  • Willingness to take responsibility and show initiative to work when necessary to meet deadlines or when working on high-priority projects.
  • Willingness to expand knowledge base and stay current with new technologies.
  • Ability to learn relevant operating systems and applications.
  • Desire to learn and further develop professionally.
  • Ability to adapt in a changing workplace.
  • Team participation.
  • Highly self-motivated to learn new technologies.
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Accuracy
  • Adaptability
  • Dependability
    • Click here to submit

QA Testing Engineer

Position Summary
    This position is responsible for supporting testing efforts within an agile team.
Essential Functions
    Note: The duties listed below serve only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general supervision, create, execute and maintain manual and automated tests to ensure conformance to the requirements outlined within user stories and team conversations.
  • Under general supervision, create, execute and maintain load tests.
  • Under general supervision, create, execute and maintain performance tests.
  • Under general supervision, communicate defects effectively to product team and work with product owner to ensure they are put into a product's backlog or addressed within a sprint.
  • Under general supervision, work closely with other team members regarding reporting of software defects.
  • Under general supervision, query raw data sources including text files and databases to verify accuracy of product responses.
  • Make recommendations toward enhancing the usability of products.
  • Recommend tactical alternatives in the testing arena.
  • Present information clearly to stakeholders and team members.
Qualifications
  • College degree in related area of study or equivalent experience.
  • 3-7 years of experience with automated testing required.
  • 3-7 years of experience in software development and testing preferred.
  • Strong analytical skills (ability to define problems, collect data, establish facts, and draw valid conclusions).
  • Solid knowledge of QA testing techniques to determine appropriate number of test iterations and the ability to apply risk-based testing concepts a plus.
  • Ability to write Java code required.
  • Experience with Selenium required.
  • Ability to write Java script preferred.
  • Working knowledge with Postman and REST Assured are a plus.
  • Experience with Scrum team or other Agile practices preferred.
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Organization
  • Detail oriented
  • Accuracy
  • Adaptability
  • Dependability
    • Click here to submit resume

Strategic Account Manager - Regional

Position Summary
    The Strategic Account Manager is responsible for developing new business with carriers, shippers, and logistics service providers. The Strategic Account Manager will set goals and initiatives to penetrate new customer segments, this is the main goal of the position, as well as increase product usage across the existing customer base. This role will consult with prospects and customers to develop and implement SMC³’s ‘best in class’ transportation pricing, data and technology solutions.
      THE IDEAL CANDIDATE WILL BE LOCATED IN CHICAGO, OH, PA, NJ or NY
    Essential Functions
    • Grow company revenue by introducing SMC3 solutions to new prospects Consult with existing accounts matching their business needs with the appropriate SMC3 products and educational offerings
    • Responsible for meeting sales goals and targets while simultaneously satisfying the needs of our customers
    • Responsible for generating new sales from beginning to end, cold calling and strong entrepreneurial work ethic
    • Prepare pricing, license agreements, and contracts in response to customer RFQ’s and develop business opportunities
    • Engage SMC3 subject matter experts and seek guidance from the VP of Sales in order to deliver the best customer solution
    • Must be able to forecast sales activity and reach established revenue goals.
    • Educate customers about the value and benefits derived from SMC3 new and potential existing products.
    • Perform regular business reviews with existing account base to ensure they are deriving maximum value from our existing products and are aware of new and future offerings
    • Directly manage and provide direction to the Sales Support staff, ensuring they are performing the functions of their job
    • Travel up to 40%
    Qualifications
    • Bachelor’s Degree (preferably in logistics/transportation/business) with 5+ year’s industry experience; Advanced degree a plus
    • Knowledge of the LTL transportation industry, supply chain and the technology and software packages used to support it
    • Advanced product knowledge of vertical markets that include carriers, shippers, and Logistics Service Providers is required.
    • Familiarity with transportation procurement practices and API/EDI solutions is required
    • Ability to maintain a high level of productivity, manages multiple competing priorities, and works effectively under the pressure of time constraints in a fast-paced, complex collaborative and team-oriented environment
    • Understand at a high level the overall technology concepts used in today’ business environment; Java, SOA, Web Services, etc…
    Skills
    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume

Software Engineer

Position Summary
    We are looking for a passionate and creative Software Engineer II to join a specialized team to help build high-quality, innovative and fully performing software. The successful candidate will work in an agile team environment and implement the latest technology in our product suite. This position will include designing, modifying, coding and testing front end software applications that adhere to designs supporting internal business requirements as well as external customers.
Essential Functions
  • Under general supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
  • Write code from functional design specifications that are well designed, efficient and testable.
  • Contribute to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment.
  • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members.
  • Is a cross-functional agile team member and is able to take on development, DBA and testing tasks.
  • Demonstrates a thorough understanding and knowledge of position.
  • Relies on limited experience and judgement to plan and accomplish goals.
  • Performs administrative tasks in a timely and professional manner.
  • Performs other duties as assigned.
Qualifications
  • Bachelor’s degree in Computer Science or related field or equivalent experience
  • 2-5 years’ experience working on Java projects
  • 2+ years’ experience with front end application development
  • Knowledge of standard concepts, practices and procedures in the SDLC
  • Knowledge of SQL, HTML, Thymeleaf, XML, JavaScript. AJAX and JQuery
  • Knowledge of Selenium a plus
  • Knowledge of back-end DBs including relational and non-relational a plus
  • Project experience working with Eclipse, SVN, Spring Framework, Maven, SonarLint, and Junit
  • Knowledge of test-driven development techniques a plus
  • Knowledge of Agile Methodologies a plus
  • Knowledge of supply chain logistics a plus
Skills
  • Detail Oriented
  • Self-started
  • Proficient communication in both written and conversational English
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to thrive in a rapidly changing environment
  • Analytical and problem solving skills
  • Collaborative mindset
    • Click here to submit resume

Scrum Master

Position Summary
    We are looking for a Technical Scrum Master who can make a significant impact in many areas that are crucial to our business. Whether the situation calls for being a servant-leader or it requires more technical facilitation, the goal is all the same; strengthen our organization’s ability to deliver on-time, high-quality products. This individual will work with one or more development teams to build scalable software with a well-defined software development life cycle process. This includes Agile based software development (Scrum and other frameworks), software technical project management, requirements traceability, test case management, defect tracking and first-line triage support.
    The ideal candidate must also possess a strong understanding of agile frameworks, with Scrum being a plus, and be able to articulate their concepts and values based on prior experience. The Technical Scrum Master should independently be able to effectively and efficiently manage the development sprints from planning to execution to review in an evolving agile environment. In addition to the technical responsibilities listed above, you will be responsible for leading and coaching multiple platform and application development teams, coordinating and scheduling team ceremonies, measuring progress and monitoring team performance (scope, schedule, quality). Responsibility also includes coordinating with other scrum masters and subject matter experts to resolve impediments and understand key inter-team dependencies.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Assist with the maintenance of product backlog(s) including writing, refining and prioritizing user stories
  • Lead the agile development teams in the delivery of business critical enterprise software development projects by promoting continuous improvement
  • Proactively engage with members across various areas to remove impediments
  • Exercise intellectual curiosity while encouraging and aiding development teams, product owners, and stake holders in setting and meeting meaningful obtainable goals
  • Foster team and individual growth, in all areas of Scrum, by establishing customized plans for furthering education, based on first-hand observation and provided feedback
  • Lead/Participate in quarterly program increment planning sessions
  • Support the triage and resolution of critical issues and ensure cross-team coordination
  • Assist with triaging first level issues before they get assigned to engineers
  • Assist with internal and external communication to improve transparency
  • Foster a positive environment to help preserve healthy team discussion and conflict resolution
  • Provide support with change management, risk management, release management and facilitate release planning activities
  • Organize, facilitate, and contribute in project planning, daily stand-ups meetings, reviews, retrospectives, sprint and release planning and other related meetings
  • Coordinate customer demos as well as internal demos to enable learning and cross-training
  • Develop, track and communicate team progress through velocity, burndown charts, and other metrics
  • Performs other duties as assigned
Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems, Software Engineering or related discipline or equivalent experience preferred
  • 3-5 years’ experience in software development, integration or other IT related projects as a software engineer, technical lead or analyst
  • 3-5 years’ experience as a Scrum Master for a software development team required
  • Hold a current Certified Scrum Master (CSM or A-CSM ) certification
  • Experience working with multiple teams preferred
  • Experience working with distributed teams (including global) preferred
  • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
  • Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Knowledge of agile frameworks including Scrum and Kanban required
  • Thorough understanding of agile software development methodologies, values and procedures along with along with knowledge of SDLC processes and best practices
  • Experienced facilitation skills including active listening, asking the right questions, process design, agenda planning, communication and organization skills
  • Knowledge of supply chain logistics preferred
  • Experience with Postman a plus
  • Experience with Service Orientated Architecture a plus
  • Experience with Selenium a plus
  • Basic ability to read/understand XML/JSON messages
  • Knowledge of back-end DBs including relational and non-relational a plus
Skills
  • Ability to understand technical issues at a high level
  • Ability to remain updated about new technologies and standards
  • Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment
  • Ability to communicate effectively with a broad range of stakeholders from executives, to business owners to technologies
  • Detail-Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Excellent team player and team builder
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
    • Click to submit resume

Data Analyst

Position Summary
    Evaluates data using analytical and logical reasoning to examine each component of the data provided to incorporate into SMC³ data formats.
    Performs duties with specific supervision and direction. Execute, modify and/or maintain processes/programs that manipulate data for existing products. This involves analysis, testing and documentation. Also performs other duties related to the support of SMC³ data content and products. Limited Telecommuting.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Performs duties with supervision and direction.
  • Follows Procedures, runs programs and processes to build and verify product(s).
  • Determines and/or runs existing procedures, programs and processes needed to build and verify the product(s) based on customer requirements.
  • With assistance, modifies existing procedures, programs and processes to create and modify data for customers.
  • Performs all aspects of data verification, including Regression Testing.
  • Works with customers to gather and develop project requirements.
  • Builds relationships with customers to ensure data continuity and accuracy.
  • Stay current on software used to build/create SMC³ products and data content.
  • Considers and presents alternatives to direct manager/supervisor and Data Services team.
  • Performs other related duties as required.
Qualifications
    Required
  • Minimum 2-year Programming or Data related college degree, professional certification or equivalent related work experience.
  • Microsoft Office (Excel, Word)
    • Preferred
  • Database (MS SQL, MySQL and/or Access)
  • Programming language(s) (i.e., Java, C#, VB.net, VB6, REXX, etc.)
  • VBA Script (MS Access)
    • Experience with the following is a plus
  • Adobe
  • Customer service
  • ExamDiff Pro
  • File Zipping (PKZip, WinZip, WinRAR)
  • FTP (Moveit, FileZilla, etc.)
  • Kedit
  • Knowledge of Rating, Transit Time, etc.
  • Microsoft CRM
  • OTSort
  • Ready API (SoapUI) using SOAP and REST API’s
  • SharePoint
  • Working in an agile environment
  • Working with data in text files
Skills
  • Accuracy
  • Adaptability
  • Attention to Detail
  • Dependability
  • Initiative
  • Interpersonal
  • Logical Thinking
  • Oral Communication
  • Problem Solving
  • Time Management
  • Written Communication
    • Click here to submit resume

Product Support Engineer

Position Summary
    We are looking for a highly motivated Production Support Engineer to join our team. Besides embracing our company’s core values, the ideal candidate must be ambitious to learn, have the ability to work in group and independent settings, and quickly adapts to change in a fast paced work environment. Though, most importantly, the candidate must be committed to delivering excellence, no matter what the task.
    The Production Support Engineer is responsible for solving an array of problems, both operational and technical, by providing support to our partners and clients, using our applications. This can include tasks such as troubleshooting with a user, debugging code locally, as well as implementing small bug fixes, in order to resolve customer impacting issues. This position will require a thorough understanding of the product, including all associated technologies, and surrounding processes. From adhering to business requirements and technical design principles to following our deployment processes, the candidate will ultimately become a subject matter expert for the product.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Own customer-reported production support incidents, including recording issue and resolution details in CRM, collaborating with internal teams, and providing real-time solutions and timely follow-up until incident is resolved
  • Act as a two-way conduit for information transfer between the development teams and technical support team who provide product maintenance and support
  • Ability to quickly diagnose problems, and identify root causes and solutions using audit logs, system performance metrics, code, and product specifications
  • Work through technical troubleshooting, sometimes during high pressure situations .
  • Ability to troubleshoot external REST and SOAP APIs, and interpret XML and JSON responses
  • Gathering and analyzing data and logs from internal tools to identify sources of systematic issues, including technical, process, facilities, and user errors.
  • Help identify trending customer issues or bugs and escalate to appropriate internal team(s).
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources .
  • Develop, track and communicate support incident progress through metrics .
  • Solid ability to debug APIs .
  • Solid analytical and programming skills.
  • Basic understanding of asynchronous/concurrent programming models.
  • Ability to Query DBs and analyze data, including logs.
  • Ability to read and understand external API documentation .
  • Ability to articulate your ideas, concepts and resolutions to stakeholders .
  • Performs other duties as assigned.
Qualifications
    Note: Qualifications listed are guidelines. Other factors may be considered.
  • Bachelor’s degree in Computer Science preferred. Consideration will be given if applicant has experience in a related field.
  • 2+ years of experience in system level troubleshooting
  • 1-2 years’ experience with working with web services
  • 1-2 years’ experience with Service-Oriented architecture
  • 1-2 years’ experience working on Java projects
  • Project experience working with Eclipse, SVN, Spring Framework and Maven
  • Familiarity with standard concepts, practices and procedures in the SDLC
  • Experience with Web Development Frameworks
  • Knowledge of SQL, XML and JSON
  • Experience with back-end DBs including relational and non-relational
  • Experience consuming APIs
  • Knowledge of Postman preferred
  • Knowledge of supply chain logistics a plus
Skills
  • Strong verbal and written communication skills with the ability to communicate effectively to a broad audience range from customers, both internal and external, to business owners to technologies
  • Strong customer focus
  • Good listening skills
  • Detail Oriented
  • Self-starter
  • Analytical skills
  • Troubleshooting
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
    • Click here to submit resume
LOU Openings in Louisville, Kentucky

Scrum Master

Position Summary
    We are looking for a Technical Scrum Master who can make a significant impact in many areas that are crucial to our business. Whether the situation calls for being a servant-leader or it requires more technical facilitation, the goal is all the same; strengthen our organization’s ability to deliver on-time, high-quality products. This individual will work with one or more development teams to build scalable software with a well-defined software development life cycle process. This includes Agile based software development (Scrum and other frameworks), software technical project management, requirements traceability, test case management, defect tracking and first-line triage support.
    The ideal candidate must also possess a strong understanding of agile frameworks, with Scrum being a plus, and be able to articulate their concepts and values based on prior experience. The Technical Scrum Master should independently be able to effectively and efficiently manage the development sprints from planning to execution to review in an evolving agile environment. In addition to the technical responsibilities listed above, you will be responsible for leading and coaching multiple platform and application development teams, coordinating and scheduling team ceremonies, measuring progress and monitoring team performance (scope, schedule, quality). Responsibility also includes coordinating with other scrum masters and subject matter experts to resolve impediments and understand key inter-team dependencies.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Assist with the maintenance of product backlog(s) including writing, refining and prioritizing user stories
  • Lead the agile development teams in the delivery of business critical enterprise software development projects by promoting continuous improvement
  • Proactively engage with members across various areas to remove impediments
  • Exercise intellectual curiosity while encouraging and aiding development teams, product owners, and stake holders in setting and meeting meaningful obtainable goals
  • Foster team and individual growth, in all areas of Scrum, by establishing customized plans for furthering education, based on first-hand observation and provided feedback
  • Lead/Participate in quarterly program increment planning sessions
  • Support the triage and resolution of critical issues and ensure cross-team coordination
  • Assist with triaging first level issues before they get assigned to engineers
  • Assist with internal and external communication to improve transparency
  • Foster a positive environment to help preserve healthy team discussion and conflict resolution
  • Provide support with change management, risk management, release management and facilitate release planning activities
  • Organize, facilitate, and contribute in project planning, daily stand-ups meetings, reviews, retrospectives, sprint and release planning and other related meetings
  • Coordinate customer demos as well as internal demos to enable learning and cross-training
  • Develop, track and communicate team progress through velocity, burndown charts, and other metrics
  • Performs other duties as assigned
Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems, Software Engineering or related discipline or equivalent experience preferred
  • 3-5 years’ experience in software development, integration or other IT related projects as a software engineer, technical lead or analyst
  • 3-5 years’ experience as a Scrum Master for a software development team required
  • Hold a current Certified Scrum Master (CSM or A-CSM ) certification
  • Experience working with multiple teams preferred
  • Experience working with distributed teams (including global) preferred
  • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
  • Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Knowledge of agile frameworks including Scrum and Kanban required
  • Thorough understanding of agile software development methodologies, values and procedures along with along with knowledge of SDLC processes and best practices
  • Experienced facilitation skills including active listening, asking the right questions, process design, agenda planning, communication and organization skills
  • Knowledge of supply chain logistics preferred
  • Experience with Postman a plus
  • Experience with Service Orientated Architecture a plus
  • Experience with Selenium a plus
  • Basic ability to read/understand XML/JSON messages
  • Knowledge of back-end DBs including relational and non-relational a plus
Skills
  • Ability to understand technical issues at a high level
  • Ability to remain updated about new technologies and standards
  • Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment
  • Ability to communicate effectively with a broad range of stakeholders from executives, to business owners to technologies
  • Detail-Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Excellent team player and team builder
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
    • Click to submit resume

Data Analyst

Position Summary
    Evaluates data using analytical and logical reasoning to examine each component of the data provided to incorporate into SMC³ data formats.
    Performs duties with specific supervision and direction. Execute, modify and/or maintain processes/programs that manipulate data for existing products. This involves analysis, testing and documentation. Also performs other duties related to the support of SMC³ data content and products. Limited Telecommuting.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Performs duties with supervision and direction.
  • Follows Procedures, runs programs and processes to build and verify product(s).
  • Determines and/or runs existing procedures, programs and processes needed to build and verify the product(s) based on customer requirements.
  • With assistance, modifies existing procedures, programs and processes to create and modify data for customers.
  • Performs all aspects of data verification, including Regression Testing.
  • Works with customers to gather and develop project requirements.
  • Builds relationships with customers to ensure data continuity and accuracy.
  • Stay current on software used to build/create SMC³ products and data content.
  • Considers and presents alternatives to direct manager/supervisor and Data Services team.
  • Performs other related duties as required.
Qualifications
    Required
  • Minimum 2-year Programming or Data related college degree, professional certification or equivalent related work experience.
  • Microsoft Office (Excel, Word)
    • Preferred
  • Database (MS SQL, MySQL and/or Access)
  • Programming language(s) (i.e., Java, C#, VB.net, VB6, REXX, etc.)
  • VBA Script (MS Access)
    • Experience with the following is a plus
  • Adobe
  • Customer service
  • ExamDiff Pro
  • File Zipping (PKZip, WinZip, WinRAR)
  • FTP (Moveit, FileZilla, etc.)
  • Kedit
  • Knowledge of Rating, Transit Time, etc.
  • Microsoft CRM
  • OTSort
  • Ready API (SoapUI) using SOAP and REST API’s
  • SharePoint
  • Working in an agile environment
  • Working with data in text files
Skills
  • Accuracy
  • Adaptability
  • Attention to Detail
  • Dependability
  • Initiative
  • Interpersonal
  • Logical Thinking
  • Oral Communication
  • Problem Solving
  • Time Management
  • Written Communication
    • Click here to submit resume

Product Support Engineer

Position Summary
    We are looking for a highly motivated Production Support Engineer to join our team. Besides embracing our company’s core values, the ideal candidate must be ambitious to learn, have the ability to work in group and independent settings, and quickly adapts to change in a fast paced work environment. Though, most importantly, the candidate must be committed to delivering excellence, no matter what the task.
    The Production Support Engineer is responsible for solving an array of problems, both operational and technical, by providing support to our partners and clients, using our applications. This can include tasks such as troubleshooting with a user, debugging code locally, as well as implementing small bug fixes, in order to resolve customer impacting issues. This position will require a thorough understanding of the product, including all associated technologies, and surrounding processes. From adhering to business requirements and technical design principles to following our deployment processes, the candidate will ultimately become a subject matter expert for the product.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Own customer-reported production support incidents, including recording issue and resolution details in CRM, collaborating with internal teams, and providing real-time solutions and timely follow-up until incident is resolved
  • Act as a two-way conduit for information transfer between the development teams and technical support team who provide product maintenance and support
  • Ability to quickly diagnose problems, and identify root causes and solutions using audit logs, system performance metrics, code, and product specifications
  • Work through technical troubleshooting, sometimes during high pressure situations .
  • Ability to troubleshoot external REST and SOAP APIs, and interpret XML and JSON responses
  • Gathering and analyzing data and logs from internal tools to identify sources of systematic issues, including technical, process, facilities, and user errors.
  • Help identify trending customer issues or bugs and escalate to appropriate internal team(s).
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources .
  • Develop, track and communicate support incident progress through metrics .
  • Solid ability to debug APIs .
  • Solid analytical and programming skills.
  • Basic understanding of asynchronous/concurrent programming models.
  • Ability to Query DBs and analyze data, including logs.
  • Ability to read and understand external API documentation .
  • Ability to articulate your ideas, concepts and resolutions to stakeholders .
  • Performs other duties as assigned.
Qualifications
    Note: Qualifications listed are guidelines. Other factors may be considered.
  • Bachelor’s degree in Computer Science preferred. Consideration will be given if applicant has experience in a related field.
  • 2+ years of experience in system level troubleshooting
  • 1-2 years’ experience with working with web services
  • 1-2 years’ experience with Service-Oriented architecture
  • 1-2 years’ experience working on Java projects
  • Project experience working with Eclipse, SVN, Spring Framework and Maven
  • Familiarity with standard concepts, practices and procedures in the SDLC
  • Experience with Web Development Frameworks
  • Knowledge of SQL, XML and JSON
  • Experience with back-end DBs including relational and non-relational
  • Experience consuming APIs
  • Knowledge of Postman preferred
  • Knowledge of supply chain logistics a plus
Skills
  • Strong verbal and written communication skills with the ability to communicate effectively to a broad audience range from customers, both internal and external, to business owners to technologies
  • Strong customer focus
  • Good listening skills
  • Detail Oriented
  • Self-starter
  • Analytical skills
  • Troubleshooting
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
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