Careers with SMC³

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Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

IT Ops Engineer

Position Summary
    The IT Ops Engineer is a highly technical role whose primary function is to implement, configure, and maintain IT Infrastructure systems and applications to meet the needs of the organization. These Infrastructure systems will be used by customers, employees, and systems admins. This role will wear multiple “hats” and will be expected to perform a broad variety of roles including: network engineer, storage engineer, cloud engineer, cybersecurity engineer, SecOps engineer, virtualization engineer, hardware/application engineer, and more. The ideal candidate for this role has foundational IT knowledge and a high level of motivation to learn Enterprise-grade technologies relatively quickly and in detail to create solutions for the organization with an emphasis on security.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general direction & supervision, this position will be required to have in-depth knowledge of all infrastructure systems in SMC3’s organization.
  • Under general direction & supervision, this role must approach the implementation, configuration, and maintenance of all infrastructure systems in a controlled manner.
  • Must be able to implement technology solutions based on business requirements.
  • Must be able to document the system for administration by other IT staff and train other IT staff on how to administer it.
  • Must be able to patch and maintain infrastructure systems to achieve security standards and compliance.
  • Will be required to travel for new systems implementations and maintenance, sometimes on short notice.
  • Will be on part of an on call rotation and respond 24x7x365 to production-level outages.
  • The position will use root level access in order to configure all other levels of access including administrative users and basic users across our entire infrastructure, using a least-privileged and/or role-based access model.
  • This position will also configure user access logging and auditing in a wide variety of systems.
  • This position will perform change control documentation and communicate changes in system configurations to other IT staff.
  • This position will engineer new and existing infrastructure systems and applications in order to support the goals of SMC3’s business and products.
  • The position will establish global configuration standards which meet the needs of the wide variety of customers, users, and administrators who rely on the infrastructure systems.
  • Works with IT Operations Manager to design and configure systems and overall IT Infrastructure.
  • Other duties as assigned.
Qualifications
    Note: Qualifications listed are guidelines. Other factors may be taken into consideration.
  • Bachelor’s Degree and 2 years’ experience in a related field, or 4 years work experience in a related field.
  • Experience with Juniper EX and QFX switches, Juniper SRX firewalls, JUNOS, VMWare, Tenable, Exchange Server, Pulse Secure OS and client software are all a plus.
  • Ability to think logically and pay close attention to detail.
  • Ability to prioritize and adhere to deadlines,
  • Willingness to take responsibility and show initiative to work when necessary to meet deadlines or when working on high-priority projects.
  • Willingness to expand knowledge base and stay current with new technologies.
  • Ability to learn relevant operating systems and applications.
  • Desire to learn and further develop professionally.
  • Ability to adapt in a changing workplace.
  • Team participation.
  • Highly self-motivated to learn new technologies.
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Accuracy
  • Adaptability
  • Dependability
  • Click here to submit

Scrum Master

Position Summary
    We are looking for a Technical Scrum Master who can make a significant impact in many areas that are crucial to our business. Whether the situation calls for being a servant-leader or it requires more technical facilitation, the goal is all the same; strengthen our organization’s ability to deliver on-time, high-quality products. This individual will work with one or more development teams to build scalable software with a well-defined software development life cycle process. This includes Agile based software development (Scrum and other frameworks), software technical project management, requirements traceability, test case management, defect tracking and first-line triage support.
    The ideal candidate must also possess a strong understanding of agile frameworks, with Scrum being a plus, and be able to articulate their concepts and values based on prior experience. The Technical Scrum Master should independently be able to effectively and efficiently manage the development sprints from planning to execution to review in an evolving agile environment. In addition to the technical responsibilities listed above, you will be responsible for leading and coaching multiple platform and application development teams, coordinating and scheduling team ceremonies, measuring progress and monitoring team performance (scope, schedule, quality). Responsibility also includes coordinating with other scrum masters and subject matter experts to resolve impediments and understand key inter-team dependencies.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Assist with the maintenance of product backlog(s) including writing, refining and prioritizing user stories
  • Lead the agile development teams in the delivery of business critical enterprise software development projects by promoting continuous improvement
  • Proactively engage with members across various areas to remove impediments
  • Exercise intellectual curiosity while encouraging and aiding development teams, product owners, and stake holders in setting and meeting meaningful obtainable goals
  • Foster team and individual growth, in all areas of Scrum, by establishing customized plans for furthering education, based on first-hand observation and provided feedback
  • Lead/Participate in quarterly program increment planning sessions
  • Support the triage and resolution of critical issues and ensure cross-team coordination
  • Assist with triaging first level issues before they get assigned to engineers
  • Assist with internal and external communication to improve transparency
  • Foster a positive environment to help preserve healthy team discussion and conflict resolution
  • Provide support with change management, risk management, release management and facilitate release planning activities
  • Organize, facilitate, and contribute in project planning, daily stand-ups meetings, reviews, retrospectives, sprint and release planning and other related meetings
  • Coordinate customer demos as well as internal demos to enable learning and cross-training
  • Develop, track and communicate team progress through velocity, burndown charts, and other metrics
  • Performs other duties as assigned
Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems, Software Engineering or related discipline or equivalent experience preferred
  • 3-5 years’ experience in software development, integration or other IT related projects as a software engineer, technical lead or analyst
  • 3-5 years’ experience as a Scrum Master for a software development team required
  • Hold a current Certified Scrum Master (CSM or A-CSM ) certification
  • Experience working with multiple teams preferred
  • Experience working with distributed teams (including global) preferred
  • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
  • Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Knowledge of agile frameworks including Scrum and Kanban required
  • Thorough understanding of agile software development methodologies, values and procedures along with along with knowledge of SDLC processes and best practices
  • Experienced facilitation skills including active listening, asking the right questions, process design, agenda planning, communication and organization skills
  • Knowledge of supply chain logistics preferred
  • Experience with Postman a plus
  • Experience with Service Orientated Architecture a plus
  • Experience with Selenium a plus
  • Basic ability to read/understand XML/JSON messages
  • Knowledge of back-end DBs including relational and non-relational a plus
Skills
  • Ability to understand technical issues at a high level
  • Ability to remain updated about new technologies and standards
  • Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment
  • Ability to communicate effectively with a broad range of stakeholders from executives, to business owners to technologies
  • Detail-Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Excellent team player and team builder
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Click to submit resume

IT Ops Administrator

Position Summary
    The IT Operations Administrator II provides direct support to SMC³’s internal customers as they use information technologies to advance the organization’s mission. This position will have administrative privileges in most infrastructure systems in order to effectively support all departments and employees. This position works in a dynamic, fast-paced environment that provides services over the phone, internet, LAN/WAN connections, via other remote connections, through e-mail, and directly to end users.
Essential Functions
  • Under general supervision, supports all employees and departments in the organization in their use of IT infrastructure systems.
  • Under general supervision, provides customer satisfaction in all areas of IT support, providing an excellent level of technical and customer service expertise in a timely fashion.
  • Under general supervision, administers a multitude of IT Infrastructure systems including backup/DR systems, email, antivirus, VMware, Microsoft AD/Group Policy, network security, MDM, vendor portals, help desk, infrastructure and systems monitoring, phone systems, Audio/Video conferencing, collaboration, and much more.
  • Under general supervision, creates accounts, assign least-privileged and/or role-based access permissions, and ensure successful use of multitudes of IT systems by all departments in the organization.
  • Under general supervision, conduct new employee orientation to educate new users on systems such as email, spam filtering, VPN, antivirus, and more.
  • Under general supervision, provisions resources in PROD and CORP storage and virtual environments as necessary to support other teams within the organization.
  • Understands and adheres to security best-practices.
  • This is a 24x7x365 operation and the IT Operations Administrator may be required to provide support at any time. After hours on-call duty is required.
  • Adheres to, maintains, and improves operating and security policies, procedures and associated knowledgebase documentation.
  • Diagnose and resolve technical issues in association with end user devise and/or software using authorized tools and follows documented policies and procedures.
  • Must be able to handle multiple concurrent tasks with minimal supervision.
  • Analyzes help desk trends to identify opportunities to improve the quality and value for each of our internal customers.
  • Works in an environment of multiple shifting priorities.
  • Follow up on outstanding requests and ensure timely resolution.
  • Create accounts, configure hardware and install computer peripherals for users.
  • Support audio and video equipment in conference rooms.
  • Support mobile devices, PCs, Macs, printers, faxes, copiers, BYOD, etc.
  • Follow up with users to ensure issue has been resolved.
  • Gain feedback from users about computer usage.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Travel may be required occasionally.
  • Other duties may be added and/or assigned as needed.
Qualifications
  • 4-year college degree or equivalent experience
  • 2-5 years of Help Desk Support
  • Experience with LAN/WAN network support and troubleshooting preferred
  • Enterprise-level support experience (ie not just personal/home devices) required
  • Remote access and VPN support a plus
  • Strong understanding of Microsoft products including AD, servers, and client OS
  • Administration of enterprise e-mail, Exchange 2016 preferred
  • Experience with SANs preferred
  • Experience with enterprise-level virtual environments
  • Experience administering antivirus, email, MDM, and other software to 100+ employees
  • Mobile device management – Apple products iPhone, iPad
  • Experience supporting and administration of a VOIP phone system
  • Provide level one, level two, and level three troubleshooting support and provide root cause analysis of complex problems
  • Ability to accurately scope work, provide detailed status reports & timely escalations
  • Ability to build positive working relationships with peers, cross-functional remotely-sited teams, and management personnel
Skills
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications
  • Written Communications
  • Planning/Organization
  • Self Starter
  • Accuracy
  • Adaptability
  • Dependability
  • Click here to submit resume
LOU Openings in Louisville, Kentucky

Scrum Master

Position Summary
    We are looking for a Technical Scrum Master who can make a significant impact in many areas that are crucial to our business. Whether the situation calls for being a servant-leader or it requires more technical facilitation, the goal is all the same; strengthen our organization’s ability to deliver on-time, high-quality products. This individual will work with one or more development teams to build scalable software with a well-defined software development life cycle process. This includes Agile based software development (Scrum and other frameworks), software technical project management, requirements traceability, test case management, defect tracking and first-line triage support.
    The ideal candidate must also possess a strong understanding of agile frameworks, with Scrum being a plus, and be able to articulate their concepts and values based on prior experience. The Technical Scrum Master should independently be able to effectively and efficiently manage the development sprints from planning to execution to review in an evolving agile environment. In addition to the technical responsibilities listed above, you will be responsible for leading and coaching multiple platform and application development teams, coordinating and scheduling team ceremonies, measuring progress and monitoring team performance (scope, schedule, quality). Responsibility also includes coordinating with other scrum masters and subject matter experts to resolve impediments and understand key inter-team dependencies.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Assist with the maintenance of product backlog(s) including writing, refining and prioritizing user stories
  • Lead the agile development teams in the delivery of business critical enterprise software development projects by promoting continuous improvement
  • Proactively engage with members across various areas to remove impediments
  • Exercise intellectual curiosity while encouraging and aiding development teams, product owners, and stake holders in setting and meeting meaningful obtainable goals
  • Foster team and individual growth, in all areas of Scrum, by establishing customized plans for furthering education, based on first-hand observation and provided feedback
  • Lead/Participate in quarterly program increment planning sessions
  • Support the triage and resolution of critical issues and ensure cross-team coordination
  • Assist with triaging first level issues before they get assigned to engineers
  • Assist with internal and external communication to improve transparency
  • Foster a positive environment to help preserve healthy team discussion and conflict resolution
  • Provide support with change management, risk management, release management and facilitate release planning activities
  • Organize, facilitate, and contribute in project planning, daily stand-ups meetings, reviews, retrospectives, sprint and release planning and other related meetings
  • Coordinate customer demos as well as internal demos to enable learning and cross-training
  • Develop, track and communicate team progress through velocity, burndown charts, and other metrics
  • Performs other duties as assigned
Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems, Software Engineering or related discipline or equivalent experience preferred
  • 3-5 years’ experience in software development, integration or other IT related projects as a software engineer, technical lead or analyst
  • 3-5 years’ experience as a Scrum Master for a software development team required
  • Hold a current Certified Scrum Master (CSM or A-CSM ) certification
  • Experience working with multiple teams preferred
  • Experience working with distributed teams (including global) preferred
  • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
  • Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Knowledge of agile frameworks including Scrum and Kanban required
  • Thorough understanding of agile software development methodologies, values and procedures along with along with knowledge of SDLC processes and best practices
  • Experienced facilitation skills including active listening, asking the right questions, process design, agenda planning, communication and organization skills
  • Knowledge of supply chain logistics preferred
  • Experience with Postman a plus
  • Experience with Service Orientated Architecture a plus
  • Experience with Selenium a plus
  • Basic ability to read/understand XML/JSON messages
  • Knowledge of back-end DBs including relational and non-relational a plus
Skills
  • Ability to understand technical issues at a high level
  • Ability to remain updated about new technologies and standards
  • Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment
  • Ability to communicate effectively with a broad range of stakeholders from executives, to business owners to technologies
  • Detail-Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Excellent team player and team builder
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Click to submit resume