Careers with SMC³

Join an Industry Leader with Proven Staying Power

 

Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

Help Desk Support

Position Summary
    The Help Desk Support will provide internal support for employees and contractors. This person will be responsible for providing first-level support to our employees for all IT-related concerns.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Provide customer satisfaction in the area of desktop services, providing an excellent level of technical and customer service expertise in a timely fashion.
  • Adheres to, maintains, and improves operating and security policies, procedures and associated knowledge base documentation.
  • Diagnose and resolve technical issues in association with end user devices and/or software using authorized tools and follows documented policies and procedures.
  • Must be able to handle multiple concurrent tasks.
  • Analyzes help desk trends to identify opportunities to improve the quality and value for each of our internal customers.
  • Works in an environment of multiple shifting priorities.
  • Follow-up on outstanding requests and ensure timely resolution.
  • Create accounts, configure hardware and install computer peripherals for users.
  • Quickly learn and support new technology as adopted by the organization.
  • Support audio and video equipment in conference rooms.
  • Support mobile devices, PCs, Macs, printers, faxes, copiers, BYOD, etc.
  • Understand security best-practices and educate employees on them.
  • Gain feedback from users about computer usage.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Works with little supervision.
  • Potential for after hours support.
  • Travel may be required.
  • Other duties may be added and/or assigned as needed.
Qualifications
  • 2-4 years of Help Desk Support experience preferred
  • Enterprise-level support experience (ie not just personal/home devices) required
  • Windows Desktop Operating Systems, Mac OS X, IOS, and Microsoft Office Suite
  • Active Directory maintenance, Group Policies, and Exchange 2016
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android), video conferencing, etc.
  • Client PC connectivity - Ethernet, TCP/IP, WiFi, and VPN
  • File and print server knowledge
  • Strong customer service and troubleshooting skills
  • Establishing and maintaining AD group policies, AD users & Groups, and File and server level permissions
  • DNS, DHCP, spam/virus protection, VOIP telephony, systems backup and recovery
  • Strong analytical skills; good oral and written communication skills; good problem-solving skills; ability to think strategically and act tactically
  • Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people
Skills

Product Integration Engineer I

Position Summary
    We are looking for a passionate and creative Product Integration Engineer I to join a specialized team to help build high quality, innovative and fully performing computer-system components that together act as a single system. The successful candidate will work in an agile team environment and implement the latest technologies in our product suite. This position will require a quick ramp-up to understanding the full development lifecycle ranging from requirements analysis, technical design and application deployment.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general direction and supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
  • Under general supervision and direction, owns customer-reported integration support incidents including recording issue and resolution details in CRM, collaborating with internal teams, and timely follow-up until incident is resolved.
  • Basic ability to read/understand XML/JSON messages
  • Write code from functional design specifications that are well designed, efficient and testable
  • Contributes to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment
  • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members
  • Learn to be a cross-functional agile team member and learn new skills, including, but not limited to, DBA or Testing best practices
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or more senior level Integration Engineers
  • Demonstrates basic skills and knowledge of position
  • Performs administrative tasks in a timely and professional manner
  • Performs other duties as assigned
Qualifications
  • Associate’s Degree or Certificate program in related field
  • 0-2 years’ experience with programming languages (i.e., Java, C#, VB.net)
  • 0-2 years’ experience with Service-oriented architecture
  • Familiarity with standard concepts, practices and procedures in the SDLC
  • Knowledge of JSP, SQL, HTML, XML, JSON, JavaScript, AJAX and JQuery
  • Knowledge of Selenium a plus
  • Educational or Project experience with back-end databases preferred
  • Educational or Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit a plus
  • Experience working with SOAP and RESTful web services
  • Knowledge of computer languages and ability to learn new methods and languages quickly
  • Knowledge of test-driven development techniques is a plus
  • Knowledge of Agile Methodologies a plus
  • Knowledge of supply chain logistics a plus
Skills
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Detail Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Proficient communication in both written and conversational English
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
    • Click here to submit resume

Product Integration Engineer II

Position Summary
    We are looking for a passionate and creative Product Integration Engineer II to join a specialized team to help build high quality, innovative and fully performing computer-system components that together act as a single system. The successful candidate will work in an agile team environment and implement the latest technologies in our product suite. This position will require understanding the full development lifecycle ranging from requirements analysis, technical design and application deployment.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures
  • Under general supervision, owns customer-reported integration support incidents including recording issue and resolution details in CRM, collaborating with internal teams, and timely follow-up until incident is resolved.
  • Basic ability to read/understand XML/JSON messages
  • With minimal assistance, works with Technical Support to develop new support procedures and assist with training.
  • Under general supervision, participates in integration walk-throughs as technical SME.
  • Write code from functional design specifications that are well designed, efficient and testable
  • Contribute to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment
  • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members
  • Performs as a cross-functional agile team member and able to take on development, DBA and testing tasks
  • Demonstrates a thorough understanding and knowledge of position
  • Relies on limited experience and judgement to plan and accomplish goals
  • Performs administrative tasks in a timely and professional manner
  • Performs other duties as assigned
Qualifications
  • Bachelor’s Degree in Computer Science or related field or equivalent experience
  • 2-5 years’ experience with programming languages (i.e., Java, C#, VB.net)
  • 2+ years’ experience with Service-oriented architecture
  • Knowledge of standard concepts, practices and procedures in the SDLC
  • Knowledge of JSP, SQL, HTML, XML, JSON, JavaScript, AJAX and JQuery
  • Knowledge of Selenium a plus
  • Educational or Project experience with back-end databases including relational (MySQL, Maria) and non-relational (MongoDB)
  • Educational or Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit
  • Experience working with SOAP and RESTful web services
  • Knowledge of computer languages and ability to learn new methods and languages quickly
  • Knowledge of test-driven development techniques is a plus
  • Knowledge of Agile Methodologies a plus
  • Knowledge of supply chain logistics a plus
Skills
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Detail Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Proficient communication in both written and conversational English
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
    • Click here to submit resume
LOU Openings in Louisville, Kentucky

Product Integration Engineer I

Position Summary
    We are looking for a passionate and creative Product Integration Engineer I to join a specialized team to help build high quality, innovative and fully performing computer-system components that together act as a single system. The successful candidate will work in an agile team environment and implement the latest technologies in our product suite. This position will require a quick ramp-up to understanding the full development lifecycle ranging from requirements analysis, technical design and application deployment.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general direction and supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
  • Under general supervision and direction, owns customer-reported integration support incidents including recording issue and resolution details in CRM, collaborating with internal teams, and timely follow-up until incident is resolved.
  • Basic ability to read/understand XML/JSON messages
  • Write code from functional design specifications that are well designed, efficient and testable
  • Contributes to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment
  • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members
  • Learn to be a cross-functional agile team member and learn new skills, including, but not limited to, DBA or Testing best practices
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or more senior level Integration Engineers
  • Demonstrates basic skills and knowledge of position
  • Performs administrative tasks in a timely and professional manner
  • Performs other duties as assigned
Qualifications
  • Associate’s Degree or Certificate program in related field
  • 0-2 years’ experience with programming languages (i.e., Java, C#, VB.net)
  • 0-2 years’ experience with Service-oriented architecture
  • Familiarity with standard concepts, practices and procedures in the SDLC
  • Knowledge of JSP, SQL, HTML, XML, JSON, JavaScript, AJAX and JQuery
  • Knowledge of Selenium a plus
  • Educational or Project experience with back-end databases preferred
  • Educational or Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit a plus
  • Experience working with SOAP and RESTful web services
  • Knowledge of computer languages and ability to learn new methods and languages quickly
  • Knowledge of test-driven development techniques is a plus
  • Knowledge of Agile Methodologies a plus
  • Knowledge of supply chain logistics a plus
Skills
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Detail Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Proficient communication in both written and conversational English
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
    • Click here to submit resume

Product Integration Engineer II

Position Summary
    We are looking for a passionate and creative Product Integration Engineer II to join a specialized team to help build high quality, innovative and fully performing computer-system components that together act as a single system. The successful candidate will work in an agile team environment and implement the latest technologies in our product suite. This position will require understanding the full development lifecycle ranging from requirements analysis, technical design and application deployment.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
  • Under general supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures
  • Under general supervision, owns customer-reported integration support incidents including recording issue and resolution details in CRM, collaborating with internal teams, and timely follow-up until incident is resolved.
  • Basic ability to read/understand XML/JSON messages
  • With minimal assistance, works with Technical Support to develop new support procedures and assist with training.
  • Under general supervision, participates in integration walk-throughs as technical SME.
  • Write code from functional design specifications that are well designed, efficient and testable
  • Contribute to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment
  • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members
  • Performs as a cross-functional agile team member and able to take on development, DBA and testing tasks
  • Demonstrates a thorough understanding and knowledge of position
  • Relies on limited experience and judgement to plan and accomplish goals
  • Performs administrative tasks in a timely and professional manner
  • Performs other duties as assigned
Qualifications
  • Bachelor’s Degree in Computer Science or related field or equivalent experience
  • 2-5 years’ experience with programming languages (i.e., Java, C#, VB.net)
  • 2+ years’ experience with Service-oriented architecture
  • Knowledge of standard concepts, practices and procedures in the SDLC
  • Knowledge of JSP, SQL, HTML, XML, JSON, JavaScript, AJAX and JQuery
  • Knowledge of Selenium a plus
  • Educational or Project experience with back-end databases including relational (MySQL, Maria) and non-relational (MongoDB)
  • Educational or Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit
  • Experience working with SOAP and RESTful web services
  • Knowledge of computer languages and ability to learn new methods and languages quickly
  • Knowledge of test-driven development techniques is a plus
  • Knowledge of Agile Methodologies a plus
  • Knowledge of supply chain logistics a plus
Skills
  • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
  • Detail Oriented
  • Self-starter
  • Analytical and problem solving skills
  • Proficient communication in both written and conversational English
  • Collaborative mindset and experience interacting with business and technical customers
  • Ability to work in a dynamic fast paced environment with multiple priorities and projects
  • Ability to adjust in a rapidly changing environment
  • Ability to remain updated about new technologies and standards
    • Click here to submit resume