Careers with SMC³

Join an Industry Leader with Proven Staying Power


Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

Sales Support Specialist

Position Summary
    Works directly with the LSP (Logistics Service Providers) sales team in a variety of functions including account management, sales-analysis, contracts and administrative support. Proactively handles the management of projects, new business opportunities, order entry, account maintenance, data entry and other activities required to support the LSP vertical. In addition, works with the sales leadership team to position the value of SMC³ products to customers helping to further market capture. This position reports directly to Director, LSP Sales. All of the assignments for this position will coordinate through the LSP vertical sales department.
Essential Functions
  • Responsible for inside sales activity and other customer facing responsibilities as directed by leadership
  • Prepare licensing agreements, proposals and contracts in response to customer RFQs or individualized customer request/needs
  • Responsible for handling issues, problems and opportunities directly or in collaboration with other areas of SMC³ to expeditiously resolve inquiries.
  • Communicates with LSP customers via email and telephone daily and provides answers to customer questions effectively and efficiently
  • Works with sales for pre and post-sale activities in accordance with marketing efforts and product rollouts (i.e. technology advancements, new products)
  • Engage resources and guidance from operations and sales in order to deliver the best possible solution(s) and customer experience
  • Assists in educating, transitioning and licensing customers to appropriate value-added product offerings
  • Maintains current technology information along with product versioning, integrations, etc. within databases and/or spreadsheets
  • Aids in handling annual licensing renewal – tracking and maintenance of each account
  • Handles various customer support issues and concerns as they relate to the LSP vertical
  • Handles administrative and routine tasks required to provide a consistent and quality experience for all customers
  • Participates as needed in customer functions including visits to SMC³ facilities, conferences, trade shows and other functions which may result in occasional travel
  • Participates in required training as needed to become knowledgeable in all SMC³ products as well as the Transportation and Logistics Industry (focusing on LTL)
  • Performs other related duties as required and assigned
  • College degree preferred or equivalent work experience
  • 2-3 years of experience exceeding customer expectations in a service oriented position
  • Experience in phone sales highly desirable
  • Must have excellent Microsoft office experience in Word, Excel and PowerPoint
  • Contract Administration experience is a plus
  • Experience in logistics/transportation or LTL desirable
  • Experience with Microsoft Dynamics CRM a plus
  • Detail oriented, organized and efficient
  • Excellent communication skills both verbal and written required
  • Robust problem solving and analytical skills and the ability to handle multiple projects and tasks simultaneously
  • High proficiency to learn and adapt to changing markets
  • Self-Initiative and Proactive
  • Problem Solving
  • Interpersonal Skills
  • Oral Communications and Collaboration
  • Written Communications
  • Planning/Organization
  • Accuracy
  • Adaptability/Flexible
  • Dependability
  • Click here to submit resume

Account Manager LSP

Position Summary
    The Account Manager sales position is responsible for managing a portfolio of accounts consisting of existing customers as well as prospect accounts. The objective of this position is to grow company revenue and profit. The Account Manager will set goals and initiatives to help better penetrate the SMC³ existing client base as well as clearly articulate the SMC³ value proposition and procure new customers externally. Role will consult with prospects and customers to develop and implement SMC³’s ‘best in class’ transportation pricing, data and technology solutions.
Essential Functions
  • Generate company revenue from sales calls of new and existing customers by marketing and selling SMC³ products and services on the phone and in person face to face.
  • Must have an excellent knowledge and understanding of the logistics vertical market and how SMC³ products and services can meet the needs of the industry.
  • Possess a broad understanding of the supply chain marketplace from both an operational and technology perspective.
  • Responsible for meeting sales goals and targets on a monthly and yearly basis.
  • Must establish, grow and maintain business relationships with a portfolio of accounts.
  • Owns the account management process from beginning to end.
  • Responsible for generating new sales from beginning to end, cold calling and strong entrepreneurial work ethic is a must.
  • Prepare quotes, pricing, license agreements, and contracts in response to customer RFQ’s and develop business opportunities.
  • Handles administrative problems as they occur.
  • Engage resources and guidance from operations, IT and Sales management in order to deliver the best customer solution.
  • Must be able to forecast sales activity and reach revenue objectives.
  • Directly work with Sales Support staff to ensure functions of account management and support to achieve sales objectives.
  • Handles first touch sales relationship, including screening of leads, developing leads.
  • Role reports directly to the Director of Sales managing logistics service providers, but will also flex to support other customer segments as needed.
  • Travel is required up to 40%.
  • Bachelor’s Degree (preferably in logistics/transportation/business) with 3+ year’s direct experience and/or 3+ year’s direct experience in related sales role.
  • Knowledge of the LTL transportation industry, supply chain and the technology and software packages used to support it is required.
  • Advanced product knowledge of vertical markets with focus on the Logistics Service Providers vertical and the technology and software packages used to support it is preferred.
  • Advanced ability to sale the value proposition of SMC³ and articulate that to customers is required.
  • Ability to maintain a high level of productivity, manages multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex collaborative and team-oriented environment.
  • Understand at a high level the overall technology concepts used in today’ business environment. Java, SOA, Web Services, etc…
  • Highly motivated
  • Problem Solving
  • Interpersonal Skills
  • Extremely proficient in Oral and Written Communication
  • Planning/Organization
  • Accuracy
  • Adaptability
  • Dependability
  • Click here to submit resume.

Manager, Facilities and Purchasing

Position Summary
    The Facilities & Purchasing Manager provides leadership, direction and hands-on contributions to the Facilities Services team, which is accountable for operations, maintenance, cleaning upkeep of properties owned by SMC3 (land, buildings, furnishings, vehicles, etc.). This individual manages Facilities Services personnel, third party service providers and external vendors, and is the primary point of contact for building tenants who lease space from SMC3. The position also carries responsibility for executing the purchasing of approved requisitions, and will work closely with the SMC3 Enterprise Risk Management team in support of physical security objectives. Prior leadership experience with responsibility for leading a team and overseeing multiple properties would be ideal. FMP certified is major plus.
Essential Functions
    Leadership & Management
  • Provides leadership and coaching to the Facilities Services team in accordance with company core values.
  • Manages the Facilities Services team to ensure daily cleaning and maintenance protocols are being accomplished according company standards.
  • Property Maintenance
  • Identifies general maintenance requirements and repairs for SMC3 property, ensures they are completed timely, either with Facilities Services staff or through third-party vendors/contractors.
  • Coordinates all facilities and property inspections with governmental authorities. Maintains records for all city, county, state, federal, and insurance semi-annual and annual inspections.
  • Handles special maintenance projects involving plumbing, electrical work, moving of office furniture, etc.
  • Manages outside contractors to ensure work is performed within contract requirements.
  • Tenant Relations
  • Maintains tenant relations, researches and resolves tenant issues, evaluates repair and maintenance concerns.
  • Oversees outside contractors performing tenant build-outs and/or remodeling projects.
  • Purchasing & Supplies
  • Responsible for ordering / purchasing company office, refreshment and miscellaneous supplies, following all company accounting policies.
  • Researches, interviews, and negotiates with suppliers to obtain best possible prices and specifications.
  • Prepares, and adheres to, operating budgets and capital plans.
  • Other Functions
  • Collaborates with the Enterprise Risk Management department in support of property and physical security objectives.
  • Responsible for daily trips to the post office to pick up and deliver mail, along with dropping off bank deposits.
  • Keeps in compliance with and abreast of all OSHA regulations.
  • Assumes additional responsibilities and performs special projects as needed or directed.
  • Depending on work load, extended hours and/or occasional weekend time may be required.
  • Bachelor’s Degree in business/facilities management preferred or commensurate 7-10 years’ experience in facility management including construction and building maintenance experience.
  • Must have previous managerial experience, along with experience managing vendors and subcontractors.
  • Knowledge and experience with plumbing, HVAC and electrical work, along with building control systems.
  • Ability to operate various types of machinery used in facilities maintenance (buffer, hand tools, drill, etc.)
  • FMP certified is major plus.
  • Leadership and Management Skills: Sets daily example for living the company core values. Well-rounded leadership competencies with strong soft skills to proficiently handle a wide variety of interpersonal situations. Self-starter who is intrinsically motivated to deliver excellent work and exceed expectations. Able to work well with people at all organizational levels, both inside and outside the company. Adaptable in the face of ever-changing priorities and situations. Excellent time-management and general organization skills.
  • Communication Skills: Ability to write routine correspondence with clarity that is tailored to the audience. Ability to speak effectively before tenants and/or employees of company. Ability to read and interpret documents such as safety requirements, operating and maintenance instructions, and procedure manuals.
  • Reasoning & Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving numerous variables in a range situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.
  • Computer Skills: Strong computer skills in Word, Outlook, Access or other facility management systems.
  • Click here to submit resume.
LOU Openings in Louisville, Kentucky

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