Careers

Careers with SMC³

Join an Industry Leader with Proven Staying Power

Working at SMC³ is more than a job – it’s an opportunity to collaborate and advance your career in a technology-focused, people-driven environment. Founded in 1935, SMC³ is a leading logistics intelligence solutions provider that supports supply chains across North America. From software development and technical support to data science, business development, marketing and event planning, SMC³ offers career opportunities in a variety of specialized areas.

Why you’ll love SMC³:

  • Flexible work environment, encompassing remote and in-office options
  • Competitive salary and benefits, including 401k matching, and time off for holidays, vacation and floating holidays
  • Special care and attention to the health and well-being of our employees and their families, including our wellness program, employee appreciation events, and paid parental leave
  • Continuing education/training; opportunities for company-paid skills enhancement, and certifications
  • Built in 2020, the SMC³ corporate headquarters in Peachtree City offers free beverages, an arcade game room, unique work spaces and huddle rooms, and a private walking path

SMC³ is an equal opportunity employer.

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Want to know more about SMC³ data and technology solutions? See Our Solutions

Check out these current opportunities to grow with us

ATL

Openings in south Atlanta office
(Peachtree City, Georgia)

IT Ops Engineer

Position Summary

      The IT Ops Engineer is a highly technical role whose primary function is to manage and protect the IT Infrastructure through security best practices and tools. This includes researching and implementing new systems as needed and creating procedures to maintain them over time in a manner consistent with CIS controls to ensure security, availability, processing integrity, and confidentiality. These Infrastructure systems will be used by customers, employees, and systems admins. This role will wear multiple “hats” and will be expected to perform a broad variety of responsibilities. The ideal candidate for this role has foundational IT knowledge and a high level of motivation to learn Enterprise-grade technologies relatively quickly and in detail to create solutions for the organization with an emphasis on security.

Essential Functions

    • Over time, have in-depth knowledge of all infrastructure systems in SMC3’s organization.
    • Approach the implementation, configuration, and maintenance of all infrastructure systems in a controlled manner.
    • Create and/or implement security controls using framework such as NIST and/orCIS.
    • Implement technology solutions from soup to nuts based on business requirements.
    • Document system for administration by other IT staff and train other IT staff on how to administer it.
    • Patch and maintain infrastructure systems to achieve security standards and compliance.
    • Setup and evaluate logs, vulnerability scans, compliance scans, penetration tests and take action when appropriate.
    • Use root level access to configure all other levels of access including administrative users and basic users across our entire infrastructure, using a least-privileged and/or role-based access model.
    • Configure user access logging and auditing in a wide variety of systems.
    • Perform change control documentation and communicate changes in system configurations to other IT staff.
    • Engineer new and existing infrastructure systems and applications to support the goals of SMC3’s business and products.
    • Establish global configuration standards which meet the needs of the wide variety of customers, users, and administrators who rely on the infrastructure systems.
    • Works with IT Operations Manager to design and configure systems and overall IT Infrastructure.
    • Will be required to travel for new systems implementations and maintenance, sometimes on short notice.
    • Will be on part of an on call rotation and respond 24x7x365 to production-level outages.

Qualifications

    • Bachelor’s Degree and 2 or more years’ experience in a related field, or 4 or more years’ equivalent work experience in a related field.
    • Familiarity with security frameworks, CIS controls, NIST, and vulnerability monitoring tools such as Nessus or something similar.
    • Experience in threat mitigation, intrusion detection and prevention, and vulnerability monitoring.
    • Experience with Juniper EX and QFX switches, Juniper SRX firewalls, JUNOS, VMWare, Tenable, Exchange Server, Pulse Secure OS and client software are all a plus.
    • Ability to think logically and pay close attention to detail, prioritize, and adhere to deadlines. Willingness to take responsibility and show initiative to work when necessary to meet deadlines or when working on high-priority projects.
    • Willingness to expand knowledge base and stay current with new technologies.
    • Ability to learn relevant operating systems and applications.
    • Ability to adapt in a changing workplace and participate in a team environment.

Skills

    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit
Facilities Care Specialist Part Time

Position Summary

      The primary responsibility for this position is for the general cleaning of offices, breakrooms, restrooms, conference rooms, training areas, elevators, stairwells, and common areas for the assigned sections in SMC³ facilities in accordance to Building Services Department standards. This position will also complete additional projects for SMC³ facilities as assigned by General Manager of Facilities and Purchasing, Building Facilities Supervisor, or Facilities Team Lead. This position may also assist in backing up responsibilities for other Facilities Care Specialist in their absence as needed. 2nd shift position hours: Monday – Friday 5:00 pm to 10:00 pm.

Essential Functions

    • Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
    • Empty trash and bag replacement.
    • Clean stairwells and elevators.
    • Service, clean, and stock restrooms.
    • Clean and polish furniture and fixtures.
    • Clean windows, glass partitions, and mirrors.
    • Dust furniture, fixtures, walls, pictures, cabinets, desks, and tables.
    • Spot clean carpets.
    • Follow procedures and safety standards for the use of chemical cleaners and equipment in accordance to Departmental guidelines.
    • Maintain sidewalks and walkways.
    • Set up, arrange, and remove decorations, tables, and chairs to prepare facilities for events such as meetings and holiday displays.
    • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
    • Notify Building Facilities Supervisor or Facilities Team Lead concerning the need for repairs to facilities or equipment.
    • Participates in weekly/monthly/annual cleaning schedules.
    • Attends all required training, in-service, and team meetings.
    • Strives to maintain a safe working environment through the prevention of accidents and safe practices.
    • Maintains a positive and professional demeanor toward tenants and co-workers.
    • Adheres to all policies and procedures outlined in Building Services SOP.
    • Performs other duties as assigned.
    • May be required to work overtime as work dictates within 72 hours’ notice or as emergencies arise.

Qualifications

    • High School Diploma, GED or comparable education.
    • Minimum One (1) year related work experience a plus.
    • Knowledge of basic cleaning equipment and chemicals a plus.

Skills

    • Excellent communication skills.
    • Must be punctual, dependable, and reliable.
    • Must be able to follow instructions.
    • Must be able to work independently without direct supervision.
    • Must be able to maintain confidentiality.
      • Click here to submit resume
Facilities Maintenance Coordinator

Position Summary

      The 1st Shift Facilities Maintenance Coordinator provides project oversight, property maintenance, and cleaning upkeep of properties owned by SMC3 (land, buildings, furnishings, vehicles, etc.). Additional responsibilities of this position include: 1) back-up coverage of the front security desk at the SMC3 headquarters building during the 1st shift, 2) secondary point of contact for tenants who lease space from SMC3, and 3) assistance with the day-to-day responsibilities of the Facilities Manager.

Essential Functions

      Property Maintenance
    • Identifies general maintenance requirements and conducts repairs for SMC3 facilities; at times coordinate repairs through third-party vendors/contractors.
    • Responds in a timely manner to Helpdesk tickets and maintenance call related emails.
    • Assists with minor maintenance projects involving plumbing, electrical work, HVAC, or moving of office furniture, etc.
    • Follows procedures and safety standards for the use of chemical cleaners and equipment in accordance with Departmental guidelines.
    • Safely operates various equipment such as pressure washers, floor machines, hand tools, etc.
    • Notify Facilities Manager concerning the need for repair or replacement of equipment and tools.
    • Attends all required training and/or meetings.
    • Aids with inventory and equipment purchases.
    • Provides administrative soft skills as assigned.
    • Strives to maintain a safe working environment through the prevention of accidents and safe practices.
    • Maintains a positive and professional demeanor toward tenants and co-workers.
      • Security Desk and Visitor Reception Coverage
    • Runs the front security station during temporary or extended absences of the Security Officer
    • Monitors CCTV, access control and receives visitors
    • Provides exceptional customer service to employees, visitors, and inquiries
    • Notifies employees when visitors arrive, Issue’s visitor credentials
    • Reports and documents any conditions that might constitute a security or safety hazard
    • Generally, collaborates with the Enterprise Risk Management department in support of property and physical security objectives.
      • Tenant Relations
    • Maintains strong tenant relations through clear and concise communication, research, and resolves tenant issues, evaluates repair and maintenance concerns.
    • Delivers high quality customer service and satisfaction
    • Monitors outside contractors performing tenant buildouts and/or remodeling projects as assigned.
      • Other Functions
    • Responsible for daily trips to the post office to pick up and deliver mail, along with dropping off bank deposits.
    • Keeps in compliance with and abreast of all OSHA and EPA regulations.
    • Assumes additional responsibilities and performs special projects as needed or directed by the Manager of Facilities & Purchasing.
    • Depending on workload, extended hours and/or occasional weekend time may be required.
      • The above information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Qualifications

    • High School Diploma, GED, or comparable education.
    • Valid Georgia driver’s license
    • Commensurate 2 - 4 years’ experience in construction and/or commercial/residential maintenance and cleaning.
    • Knowledge and/or experience with fire systems, plumbing, HVAC, cabinetry, painting, sheetrock patching, and electrical work, along with the ability to learn various control systems.
    • Ability to operate various types of machinery used in facilities maintenance (buffer, hand tools, drill, etc.)
    • Proper knowledge of safe equipment practices (ex. Ladders, high-speed buffers, etc.).
    • Fluent with Microsoft Office products.
    • Excellent communication skills.
    • Must be punctual, dependable, and reliable.
    • Must be able to follow instructions and work independently without direct supervision.
    • Must be able to maintain confidentiality.
    • Trade skills certifications is major plus.

Skills

    • Interpersonal Skills: Sets daily example of the Company Core Values. Well-rounded competencies with strong soft skills to proficiently handle a wide variety of interpersonal situations. Self-starter who is intrinsically motivated to deliver excellent work and exceed expectations. Able to work well with people at all organizational levels, both inside and outside the company. Adaptable in the face of ever-changing priorities and situations. Excellent time-management and general organization skills.
    • Communication Skills: Ability to write routine correspondence with clarity that is tailored to the audience. Ability to speak effectively before tenants and/or employees of company as well with vendors and contractors. Ability to read and interpret documents such as safety requirements, operating and maintenance instructions, building plans, schematics, and procedure manuals.
    • Reasoning & Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work independently, deal with problems involving numerous variables in a range of situations and resolve
    • Computer Skills: Strong computer skills in Word, Outlook, Excel, or other facility management systems.
      • Click here to submit resume
Software Engineer

Position Summary

      We are looking for a passionate and creative Software Engineer to join a specialized team to help build high-quality, innovative and fully performing software. The successful candidate will work in an agile team environment and implement the latest technology in our product suite. This position will include designing, modifying, coding and testing software applications that adhere to designs supporting internal business requirements as well as external customers.

Essential Functions

    • Under general supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
    • Write code from functional design specifications that are well designed, efficient and testable.
    • Contribute to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment.
    • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members.
    • Is a cross-functional agile team member and is able to take on development, DBA and testing tasks.
    • Demonstrates a thorough understanding and knowledge of position.
    • Relies on limited experience and judgement to plan and accomplish goals.
    • Performs administrative tasks in a timely and professional manner.
    • Performs other duties as assigned.

Qualifications

    • Bachelor’s degree in Computer Science or related field or equivalent experience
    • 0-5 years’ experience working on Java projects
    • 2+ years’ experience with Service-oriented architecture a plus
    • Knowledge of standard concepts, practices and procedures in the SDLC.
    • Knowledge of JSP, SQL, HTML, XML, JavaScript. AJAX and JQuery.
    • Knowledge of Selenium a plus
    • Knowledge of REST Assured and Postman a plus
    • Knowledge of back-end DBs including relational and non-relational a plus
    • Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit.
    • Knowledge of test-driven development techniques a plus
    • Knowledge of Agile Methodologies a plus
    • Knowledge of supply chain logistics a plus

Skills

    • Detail Oriented
    • Self-started
    • Proficient communication in both written and conversational English
    • Ability to work in a dynamic fast paced environment with multiple priorities and projects
    • Ability to exist to a rapidly changing environment
    • Analytical and problem solving skills
    • Collaborative mindset
      • Click here to submit resume
IT Solutions Analyst

Position Summary

      We are looking for a passionate and creative IT Solutions Analyst to join a specialized technical team to create high quality, innovative and fully performing computer-system components that together act as a single system. The IT Solutions Analyst will work with a Product Owner, technical teams and business clients to collect, clarify, and translate business requirements into minimal documentation and conceptual designs from which solutions are developed. This role is an active thought partner and application visionary that shapes SMC³’s offerings. The ideal candidate will have extensive knowledge of the transportation industry, specialized in transportation management systems and LTL intricacy. The ideal candidate will have strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements with an emphasis on creativity and innovation to maximize the business value of the solution.

Essential Functions

    • Provide leadership in developing requirements including elicitation, analysis, negotiation, validation, and requirement management
    • Manage activities as they relate to analysis of customer requests, solution designs, definition of work planning and client support during the acceptance phase
    • Create and manage project documentation, including project statements, business requirements and project plans
    • Write requirements in brief and concise User Stories with relevant acceptance criteria, using functional decomposition to create a well-organized, value-driven framework
    • Develop artifacts such as user experience models, prototypes, process flows, and business rules to clarify requirements
    • Work with technical/customer support, engineers, testers, and other Information Technology team members to resolve scope and operability issues through dentification of functional design options to meet business requirements
    • Discuss with all stakeholders (customers, business stakeholders, technical team, and product owner) to identify any inconsistencies and/or missing functionality and resolve gaps at any level
    • Assist Product Owner with the maintenance of the product backlog to ensure it is ready for refinement by the development teams
    • Maintain tracking of milestones to provide visibility to stakeholders
    • Document issues, risk management, and contingency plans
    • Perform system testing and support of the user during transition stages
    • Support business development activities with presentations, product demos, sales collateral, and training of both users and technical support
    • Provide second level after-sales support to existing clients
    • Contribute to building a culture where continuous improvement of agile processes is in focus

Qualifications

    • Bachelor’s Degree in Computer Science, Information Systems, or Technical Business Analysis or any equivalent combination of experience, education, and training
    • 5+ years’ experience as an IT Solutions Analyst/Product Specialist; specifically analysis/design/development of web based software solutions
    • Previous experience working on large scale software implementations and release projects
    • Experience with agile methodologies required
    • Knowledge and experience of supply chain management
    • Experience performing gap analysis and documenting the outcome of cost/benefit analysis
    • Previous experience with data manipulation, basic scripting /coding, and SQL highly desirable
    • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
    • Experience with Lucid Chart preferred
    • Ability to read and understand XML/JSON messages

Skills

    • Business domain knowledge of transportation industry, specifically supply chain management
    • Excellent verbal and written communication skills
    • Team player who can build strong relationships at all levels of the organization
    • Strong organizational skills with high attention to detail
    • Ability to manage more than one project at the time
    • Ability to work independently
    • Ability to adapt in a changing workplace
    • Desire to learn and further develop professionally
    • Experience working in a global distributed team is a plus
      • Click here to submit resume
Customer Success Specialist

Position Summary

      The Client Success Partner role plays a key role ensuring current and new SMC3 customers are completely satisfied and deriving maximum value from SMC3 products. The objectives of the role include achieving 100% customer satisfaction, maximum contract renewal rate, and customer expansion into more SMC3 product offerings. The client success team will support the commercial process from beginning to end.

Essential Functions

      Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
    • Under general supervision, Owns new Alliance customer integrations (through an Alliance Product), including outreach, tracking, and proactive identification and resolution of gaps that enhances customer experience and minimizes time-to-production.
    • Under general supervision, maintains integration-specific, customer data in CRM and records customer contact and completion of action items.
    • Collects and configures customer-specific data for web services.
    • Verifies customer configurations and pursues any needed changes through to resolution.
    • Champions customer requests and acts as liaison between customer and internal teams (sales, technical).
    • Under general supervision, works with Integration Support Analyst to develop new support procedures.
    • Under general supervision, Works with internal teams (Sales, Stakeholders, Product teams) to assist with development and refinement of CRM, reporting, and support-related tools.
    • Under general supervision, this candidate will participate in pre-sales calls.
    • Under general supervision, Schedules and delivers product integration walk-throughs.

Qualifications

    • Bachelor’s Degree from a 4 year college or university
    • 2-6 years’ experience in a related field.
    • Knowledge of SOAP/RESTful web service messaging a plus
    • Ability to read/understand XML/JSON messages a plus
    • CRM experience or similar tracking/software a plus
    • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
    • Strong communication and collaboration skills required
    • Experience in a supply chain setting a plus

Skills

    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume
Manager, Education Programs

Position Summary

      This position is responsible for managing SMC³’s education programs supporting supply chain education initiatives. In addition this role manages research and identifies content and knowledge experts relevant to SMC³ conferences and other educational programs.

Essential Functions

      Education products and LTL certification
    • Plan, implement, and manage quality assurance processes for education products.
    • Manage LMS and student technical support.
    • Manage IES sales outreach and customer presentations.
    • Manage lead generation, inclusive of association and government lead development.
    • Review and analyze data for internal and external reporting.
    • Manage communications with internal customers (marketing, SMC³ sales, and HR teams).
    • Manage relations with enterprise license customers.
    • Manage CLTL certification and recertification management.
    • Manage LTL LIVE! program.
      • Content Development
    • Manage content research, session development, and speaker recruitment.
    • Speaker management and B2B event production.
    • On-stage roles where required.
    • Manage conference education advisory committees.
      • Strategic Partner Programs
    • Directs university and association advocate programs.
    • Assists with the management of LTL best practices programs, the Digital LTL Council, and CIS user-group meetings.

Qualifications

    • Bachelor’s degree in logistics and supply chain management or business desired.
    • Minimum 3 years of relevant work experience.
    • Experience planning large to medium-size B2B events a plus.
    • Experience with TalentLMS ® a plus.
    • Knowledge of supply chain associations and university SCM programs a plus.
    • Independent self-starter possessing excellent problem-solving skills along with demonstrated judgement, reasoning and the ability to collaborate.
    • Excellent customer service, oral and written communications skills and the ability to manage multiple projects in both a remote and traditional office environment.
    • Proficiency in Microsoft products with emphasis on Word, PowerPoint, SharePoint and Excel.
    • Must be able to lift up to 50 pounds as part of conference set-up and breakdown.
    • Must be willing to travel.

Skills

    • Problem Solving/Decision Making
    • Interpersonal Skills
    • Oral Communication
    • Written Communications
    • Planning/Organization
    • Survey Management
    • Accuracy
    • Dependability
    • Adaptability
      • Click here to submit resume
Facilities Maintenance Technician - 2nd Shift

Position Summary

      The primary responsibility for this position is to conduct the general cleaning of offices, breakrooms, restrooms, conference rooms, training areas, elevators, stairwells, and common areas for their assigned sections in SMC³ facilities in accordance to Building Services Department standards. This position will also be responsible for providing adequate response to Helpdesk tickets and maintenance call related emails, onsite maintenance repairs within scope of serviceability, and completing additional projects for SMC³ facilities as assigned by General Manager of Facilities and Purchasing, Building Facilities Supervisor, or Facilities Team Lead. This position may also assist in backing up responsibilities for other Facilities Care Specialist in their absence as needed. 2nd shift position hours: Monday – Friday 4:30 pm to 1:00 am.

Essential Functions

    • Clean building floors by sweeping, mopping, scrubbing, buffing, waxing, or vacuuming.
    • Empty trash and bag replacement.
    • Clean stairwells and elevators.
    • Service, clean, and stock restrooms.
    • Clean and polish furniture and fixtures.
    • Clean windows, glass partitions, and mirrors.
    • Dust furniture, fixtures, walls, pictures, cabinets, desks, and tables.
    • Wet vac. or spot clean carpets.
    • Strip, seal, finish, and polish floors.
    • Minor sheetrock repairs and painting.
    • Assists Facilities Care Specialists by climbing ladders and performing in tasks that require ladders.
    • Sidewalk and entrance debris removal.
    • Follow procedures and safety standards for the use of chemical cleaners and equipment in accordance to Departmental guidelines.
    • Maintain sidewalks and walkways.
    • Replace burned out lightbulbs.
    • Safely operates various equipment such as pressure washers, floor buffer machines, etc.
    • Set up, arrange, and remove decorations, tables, and chairs to prepare facilities for events such as meetings and holiday displays.
    • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
    • Notify Building Facilities Supervisor concerning the need for repairs to facilities or equipment.
    • Participates in weekly/monthly/annual cleaning schedules.
    • Attends all required training, in-service, and team meetings.
    • Strives to maintain a safe working environment through the prevention of accidents and safe practices.
    • Maintains a positive and professional demeanor toward tenants and co-workers.
    • Adheres to all policies and procedures outlined in Building Services SOP.
    • Performs other duties as assigned.
    • May be required to work overtime as work dictates within 72 hours’ notice or as emergencies arise.

Qualifications

    • High School Diploma, GED or comparable education.
    • Minimum One (1) year related work experience required.
    • Knowledge of basic hand and electrical tools.
    • Knowledge of basic cleaning equipment and chemicals a plus.
    • Proper knowledge of safe equipment practices (ex. Ladders, high-speed buffers, etc.).

Skills

    • Excellent communication skills.
    • Must be punctual, dependable, and reliable.
    • Must be able to follow instructions.
    • Must be able to work independently without direct supervision.
    • Must be able to maintain confidentiality.
      • Click here to submit resume.

LOU

Openings in Louisville, Kentucky

Software Engineer

Position Summary

      We are looking for a passionate and creative Software Engineer to join a specialized team to help build high-quality, innovative and fully performing software. The successful candidate will work in an agile team environment and implement the latest technology in our product suite. This position will include designing, modifying, coding and testing software applications that adhere to designs supporting internal business requirements as well as external customers.

Essential Functions

    • Under general supervision, follows programming specifications to perform a variety of programming assignments requiring knowledge of established procedures.
    • Write code from functional design specifications that are well designed, efficient and testable.
    • Contribute to all phases of the development lifecycle, as an agile team member, to include, but not limited to, design, coding, unit testing and deployment.
    • Work within an evolving agile development environment utilizing small teams that include developers, DBAs and QA members.
    • Is a cross-functional agile team member and is able to take on development, DBA and testing tasks.
    • Demonstrates a thorough understanding and knowledge of position.
    • Relies on limited experience and judgement to plan and accomplish goals.
    • Performs administrative tasks in a timely and professional manner.
    • Performs other duties as assigned.

Qualifications

    • Bachelor’s degree in Computer Science or related field or equivalent experience
    • 0-5 years’ experience working on Java projects
    • 2+ years’ experience with Service-oriented architecture a plus
    • Knowledge of standard concepts, practices and procedures in the SDLC.
    • Knowledge of JSP, SQL, HTML, XML, JavaScript. AJAX and JQuery.
    • Knowledge of Selenium a plus
    • Knowledge of REST Assured and Postman a plus
    • Knowledge of back-end DBs including relational and non-relational a plus
    • Project experience working with Eclipse, SVN, Spring Framework, Maven and Junit.
    • Knowledge of test-driven development techniques a plus
    • Knowledge of Agile Methodologies a plus
    • Knowledge of supply chain logistics a plus

Skills

    • Detail Oriented
    • Self-started
    • Proficient communication in both written and conversational English
    • Ability to work in a dynamic fast paced environment with multiple priorities and projects
    • Ability to exist to a rapidly changing environment
    • Analytical and problem solving skills
    • Collaborative mindset
      • Click here to submit resume
IT Solutions Analyst

Position Summary

      We are looking for a passionate and creative IT Solutions Analyst to join a specialized technical team to create high quality, innovative and fully performing computer-system components that together act as a single system. The IT Solutions Analyst will work with a Product Owner, technical teams and business clients to collect, clarify, and translate business requirements into minimal documentation and conceptual designs from which solutions are developed. This role is an active thought partner and application visionary that shapes SMC³’s offerings. The ideal candidate will have extensive knowledge of the transportation industry, specialized in transportation management systems and LTL intricacy. The ideal candidate will have strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements with an emphasis on creativity and innovation to maximize the business value of the solution.

Essential Functions

    • Provide leadership in developing requirements including elicitation, analysis, negotiation, validation, and requirement management
    • Manage activities as they relate to analysis of customer requests, solution designs, definition of work planning and client support during the acceptance phase
    • Create and manage project documentation, including project statements, business requirements and project plans
    • Write requirements in brief and concise User Stories with relevant acceptance criteria, using functional decomposition to create a well-organized, value-driven framework
    • Develop artifacts such as user experience models, prototypes, process flows, and business rules to clarify requirements
    • Work with technical/customer support, engineers, testers, and other Information Technology team members to resolve scope and operability issues through dentification of functional design options to meet business requirements
    • Discuss with all stakeholders (customers, business stakeholders, technical team, and product owner) to identify any inconsistencies and/or missing functionality and resolve gaps at any level
    • Assist Product Owner with the maintenance of the product backlog to ensure it is ready for refinement by the development teams
    • Maintain tracking of milestones to provide visibility to stakeholders
    • Document issues, risk management, and contingency plans
    • Perform system testing and support of the user during transition stages
    • Support business development activities with presentations, product demos, sales collateral, and training of both users and technical support
    • Provide second level after-sales support to existing clients
    • Contribute to building a culture where continuous improvement of agile processes is in focus

Qualifications

    • Bachelor’s Degree in Computer Science, Information Systems, or Technical Business Analysis or any equivalent combination of experience, education, and training
    • 5+ years’ experience as an IT Solutions Analyst/Product Specialist; specifically analysis/design/development of web based software solutions
    • Previous experience working on large scale software implementations and release projects
    • Experience with agile methodologies required
    • Knowledge and experience of supply chain management
    • Experience performing gap analysis and documenting the outcome of cost/benefit analysis
    • Previous experience with data manipulation, basic scripting /coding, and SQL highly desirable
    • Working knowledge or experience with IBM Rational Team Concert (RTC) preferred
    • Experience with Lucid Chart preferred
    • Ability to read and understand XML/JSON messages

Skills

    • Business domain knowledge of transportation industry, specifically supply chain management
    • Excellent verbal and written communication skills
    • Team player who can build strong relationships at all levels of the organization
    • Strong organizational skills with high attention to detail
    • Ability to manage more than one project at the time
    • Ability to work independently
    • Ability to adapt in a changing workplace
    • Desire to learn and further develop professionally
    • Experience working in a global distributed team is a plus
      • Click here to submit resume