Careers with SMC³

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Who is SMC³?

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Want to know more about SMC³ data and technology solutions?

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Do you have what it takes to be part of our winning team? SMC³ is the data and solutions leader in the less-than-truckload (LTL) freight industry and has been for eight decades. As the knowledge-hub for LTL, we seek out the best and brightest talent to build on our niche expertise, operational excellence and thought leadership across the supply chain.

From software development and technical support to business analysis and world-class sales, the opportunities to grow with SMC³ are many. Talent at SMC³ is recognized, strengthened and rewarded through:

  • Competitive salary and benefits package, including matching 401k
  • Continuing education and training to stay at the peak of your profession
  • Company events and activities that build community and create a positive workplace
  • Corporate Quality Initiative that recognizes employee contributions to stronger work processes that deliver bottom line impact

SMC³ is an equal opportunity employer.

Check Out these Current Opportunities to Grow with Us

ATL Openings in south Atlanta office (Peachtree City, Georgia)

Director, Cost Intelligence Systems

Position Summary
    This position requires a high performing, business solutions oriented professional to play a critical role setting strategy, development direction, and customer communications for our Cost Intelligence Systems. The Director will oversee product support and development work, demonstrate the product to potential customers, and will meet with clients to oversee cost model set up, installation, and user training. This role is also instrumental to scheduling, planning and coordinating CIS User Group meetings.
Essential Functions
    Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
    Development
  • Gather product feedback and understand business needs of users for LTL and TL costs / pricing
  • Develop a short, mid, and long-term vision of the Cost Intelligence System such that it delivers added value to our current customers and penetrates new customer segments
  • Prioritize, Coordinate and Maintain User Requests
  • Design and Implement Features to:
      • -Improve cost recognition and applications
      -Special client applications
      -Process client data
  • Including:
      • - Written instructions for programmers
      - Programming 'the math'
      - Written explanations for clients
      - Changes and updates to manuals
    Support
  • System failure analysis and investigation
  • On-site training
  • Product demonstrations to potential customers
  • In support of new clients:
      • - Oversee model setup
      - Recommend and implement needed customizations
      - Package, document and send installation
      - On-site training
  • Active support of User Groups:
      • - Develop a detailed agenda
      - Determine, develop and present sessions
    Qualifications
      Note: Qualifications listed are guidelines. Other factors may be taken into consideration.
    • Bachelor's degree in Business Administration, Accounting, Logistics, Supply Chain Management or related degree from an accredited university or college required
    • MBA preferred
    • 7+ years in a management role with a transportation, third-party logistics or related industries
    • Knowledge of operational networks and cost drivers for asset based carriers a plus
    • Excellent technical and interpersonal skills
    • Demonstration of successful leadership
    • Strategic minded, and adept at keeping the organization focused on its longer term strategic goals amidst a wide range of tactical activities
    • Excellent communication skills - verbal, written and presentations. Adept at making the complex easy to understand
    • Ability to travel as necessary (20 – 30% estimated)
    Skills
    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Organization
    • Detail oriented
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume

    Product Marketing Manager

    Position Summary
      SMC3 is seeking a high performing candidate for the positon of Product Marketing Manager. SMC3 delivers cloud based SaaS solutions geared to optimize over-the-road freight transportation for manufacturers, retailers, 3PLs and carriers. SMC3 is also an education provider to the supply chain industry hosting conferences, user groups and on-line learning courses. The Product Marketing Manager will have a deep understanding of SMC3 technology products, customer verticals, and competitive landscape. They will be a product evangelist and own the go to market plan for product launches and market communications throughout product life cycles. They will have the ability to grasp and translate technical capabilities into business benefits and develop product positioning, messaging and content that resonates with customers along each stage of the buying process.
    Essential Functions
    • Develop competitive intelligence framework and research, manage and provide key insights that will guide product requirements/positioning and strategic marketing initiatives.
    • Lead and develop product positioning and messaging that resonates with targeted buyers by understanding our brand, customer needs, product roadmap, market trends, and competitive landscape.
    • Create, manage and execute the product marketing strategy and integrated marketing campaigns for new and existing products to optimize reach, customer acquisition and retention.
    • Lead creation of thought-leading product marketing materials and content across digital and print communications such as customer literature, blogs, e-mails, videos, webinars, presentations, web copy, advertisement and trade show/event material.
    • Assess effectiveness of marketing programs on an ongoing basis, and report back to the business on required changes.
    • Collaborate closely with SMC3 marketing team members, agile teams, sales team and client success team to achieve goals.
    Qualifications
    • Bachelor's degree in Marketing, Business Administration or directly related experience required. MBA a plus.
    • 5+ years of product marketing experience preferably in the SaaS environment or supply chain industry.
    • Strong planning and project management skills, with proven ability to oversee complex projects from origin to execution.
    • Exceptional collaboration abilities across multi-functional teams.
    • Strong sense of ownership, work ethic and self-motivation.
    • Experience in these additional marketing areas is a plus: Lead generation, CRM/ marketing automation tools, email marketing, social media and branding.
    • Position is located on-site in Peachtree City, Georgia.
    Skills
    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Organization
    • Detail oriented
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume

    IT Ops Administrator III

    Position Summary
      The IT Operations Administrator III provides direct support to SMC³’s internal customers as they use information technologies to advance the organization’s mission. This position will have administrative privileges in most infrastructure systems in order to effectively support all departments and employees. This position works in a dynamic, fast-paced environment that provides services over the phone, internet, LAN/WAN connections, via other remote connections, through e-mail, and directly to end users.
    Essential Functions
    • Under little to no supervision, supports all employees and departments in the organization in their use of IT infrastructure systems.
    • Under little to no supervision, provides customer satisfaction in all areas of IT support, providing an excellent level of technical and customer service expertise in a timely fashion.
    • Under little to no supervision, administers a multitude of IT Infrastructure systems including backup/DR systems, email, antivirus, VMware, Microsoft AD/Group Policy, network security, MDM, vendor portals, help desk, infrastructure and systems monitoring, phone systems, Audio/Video conferencing, collaboration, and much more.
    • Under little to no supervision, creates accounts, assign least-privileged and/or role-based access permissions, and ensure successful use of multitudes of IT systems by all departments in the organization.
    • Under general supervision, conduct new employee orientation to educate new users on systems such as email, spam filtering, VPN, antivirus, and more.
    • Under little to no supervision, provisions resources in PROD and CORP storage and virtual environments as necessary to support other teams within the organization.
    • Understands and adheres to security best-practices.
    • This is a 24x7x365 operation and the IT Operations Administrator may be required to provide support at any time. After hours on-call duty is required.
    • Adheres to, maintains, and improves operating and security policies, procedures and associated knowledgebase documentation.
    • Diagnose and resolve technical issues in association with end user devise and/or software using authorized tools and follows documented policies and procedures.
    • Must be able to handle multiple concurrent tasks with minimal supervision.
    • Analyzes help desk trends to identify opportunities to improve the quality and value for each of our internal customers.
    • Works in an environment of multiple shifting priorities.
    • Follow up on outstanding requests and ensure timely resolution.
    • Create accounts, configure hardware and install computer peripherals for users.
    • Support audio and video equipment in conference rooms.
    • Support mobile devices, PCs, Macs, printers, faxes, copiers, BYOD, etc.
    • Follow up with users to ensure issue has been resolved.
    • Gain feedback from users about computer usage.
    • Manage and monitor internal assets to ensure accurate inventory records.
    • Travel may be required occasionally.
    • Other duties may be added and/or assigned as needed.
    • Provides feedback and assistance to other members of the IT User Experience team.
    Qualifications
      Note: Qualifications listed are guidelines. Other factors may be taken into consideration.
    • 4-year college degree or equivalent experience
    • 6+ years of Help Desk Support
    • Experience with LAN/WAN network support and troubleshooting required
    • Enterprise-level support experience (ie not just personal/home devices) required
    • Remote access and VPN support required
    • Strong understanding of Microsoft products including AD, servers, and client OS
    • Administration of enterprise e-mail, Exchange 2016 required
    • Experience with SANs required
    • Experience with enterprise-level virtual environments required
    • Experience administering antivirus, email, MDM, and other software to 100+ employees required
    • Mobile device management – Apple products iPhone, iPad required
    • Experience supporting and administration of a VOIP phone system required
    • Proven experience providing level one, level two, and level three troubleshooting support and root cause analysis of complex problems
    • Ability to accurately scope work, provide detailed status reports & timely escalations
    • Ability to build positive working relationships with peers, cross-functional remotely-sited teams, and management personnel
    Skills
    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Self Starter
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume

    Event Relations Coordinator

    Position Summary
      Adhering to SMC³’s mission and cultural values, SMC³ is seeking an energetic individual to help enhance our educational product experience. The Event Relations Coordinator will be responsible for overseeing the event registration process, as well as assisting with planning two large supply chain conferences, networking events, an industry leadership discussion, and several user-group events that advance the recognition of the company and the brand. The successful candidate will also assist with online coursework and certification.
    Essential Functions
      Working under the Director of Industry & Education Services this role is responsible for the following: Event & User-group Responsibilities
    • Primary registrar for online registration and conference relations for all events.
    • Interface with attendees, speakers, VIP’s, and entertainment to manage room nights, transportation (e.g. air / ground transportation) and other needs as required or contracted.
    • Primary contact for on-site registration, attendee relations, desk labor management.
    • Primary contact for all conference attendee needs from start to event completion.
    • Ensure the completion of all event reporting, assists with final invoice review, assists and uses attendee feedback reports to continuously improve attendee satisfaction.
    • Registration, demographics, & event history trends analysis.
    • Registration software evaluation and trends.
    • May participate in property review and recommendation team.
    • Event logistics and inventory management. (e.g. supplies and support material).
    • Maintaining a working knowledge of the complex needs of a wide variety of events.
    • Vendor and venue relation management.
    • Interacts with finance, commercial, and marketing teams in coordination with event.
    • Assist with sponsorship program.
    • Other duties as assigned.
      • Online Coursework and Certification
    • Student relations management, inclusive of discount codes and membership confirmation.
    • Certification CEU tracking.
    • Information requests.
    • Quarterly invoicing & vendor relations.
      • Major Accountabilities and Requirements
    • Required to network with a wide variety of organizations, property management teams, consultants, and suppliers during the course of the job.
    • Required to maintain an active membership with professional meeting and event planner organizations through learning opportunities, certifications, and conference attendance.
    • Proactively identities professional growth opportunities for the role.
    • Identify new ways to reduce and streamline events.
    • Identify new or expanded ways to improve the attendee experience.
    Qualifications
    • Bachelor’s Degree, and/or with emphasis on event planning or marketing, business.
    • Experience in event management a plus.
    • Experience in logistics/supply chain a plus.
    • Event Planning Certification and MPI membership desirable.
    • Online registration software and CRM experience not required, but desired.
    • Demonstrated ability to manage individual work and project management know-how in a team environment is essential.
    • Ability to write and compose business communications.
    • Excellent oral and written communication skills required.
    • Proficiency in Microsoft products with emphasis on Word, PowerPoint, and Excel.
    • Proficiency in SurveyMonkey or equivalent surveying tool a plus.
    • Must be able to lift up to 50 pounds as part of conference set-up and breakdown.
    • Must be willing and capable of moderate domestic travel. (Approximately 6X annually)
    • Works well with multiple departments.
    Skills
  • Problem Solving/Decision Making
  • Interpersonal Skills
  • Oral, written and presentation skills
  • Planning/Organization
  • Social Media savvy
  • Accuracy
  • Dependability
  • Adaptability
  • Team Player
    • Click here to submit resume
    LOU Openings in Louisville, Kentucky

    Data Scientist

    Position Summary
      Our Data Science team is currently in need of a Data Scientist to join our growing organization. The ideal candidate will be intricately involved in running analytical studies in a methodical manner, and will regularly evaluate alternate models via theoretical approaches. This is the perfect opportunity for the successful candidate to become a part of an innovative and energetic team that develops analysis tools and processes which will influence both our products and our clients.
      This position will analyze, develop, and update data, programs, documents, and visualizations for large external clients, along with internal new and existing projects/products, and for support of various departments within SMC³. This position requires proficiency in creative thinking and logic application. We value creativity, communication and a positive attitude.
    Essential Functions
    • Develop a complete understanding of our business problems and how we use data to solve them
    • Parse, standardize, and analyze large volumes of data
    • Work closely with Data and Application Development teams to create or update products in an on demand environment
    • Help to align products and processes to the strategy of the company and the problems of our clients
    • Focus on continuous improvement and understand the gaps in the data and capabilities of the products we deliver
    • Create visualizations for use in analyzing/developing data and to provide and present results to other areas of the company
    • Identify and understand the needs of data projects, and to research and apply creative solutions using new or existing processes/software
    • Create original documents that describe project specifications, logic flow and data analysis findings
    • Work with various file formats such as ASCII, flat and comma delimited to identify issues, develop data, and perform analysis
    Qualifications
      Required Qualifications
    • Bachelor’s Degree in Statistics, Mathematics, Computer Science or a related quantitative discipline
    • Proven experience with data mining
    • Experience programming VB6/VBA (Microsoft Access, Excel)
    • Experience with Statistical Algorithms including Boosting, Clustering and Regression
    • Detail oriented- Proven ability to “get it right” the first time when updating data, developing program code, and writing documents
      • Preferred Qualifications
    • Master’s Degree in Statistics, Mathematics, Computer Science or a related quantitative discipline
    • At least 2 years of experience in advanced analytics
    • Experience working with big data
    • Strong critical thinking and communication skills for explaining algorithms and processes to stakeholders
    • Familiarity with data fundamentals including SQL
      • Bonus Skills
    • Knowledge of Python or Tableau
    Skills
    • Self-Directed
    • Problem Solving
    • Interpersonal Skills
    • Strong Written and Verbal Communication Skills
    • Accuracy/Attention to Detail
    • Adaptability
    • Dependability
      • Click here to submit resume