Client Success Partner I

FULL TIME | PEACHTREE CITY, GA or LOUISVILLE, KY | FULLY REMOTE OR HYBRID

Position Summary

      THIS POSITION CAN BE ONSITE, REMOTE, OR HYBRID
      The Client Success Partner role plays a key role ensuring current and new SMC3 customers are completely satisfied and deriving maximum value from SMC3 products. The objectives of the role include achieving 100% customer satisfaction, maximum contract renewal rate, and customer expansion into more SMC3 product offerings. The client success team will support the commercial process from beginning to end.

Essential Functions

    • Under general supervision, Owns new Alliance customer integrations (through an Alliance Product), including outreach, tracking, and proactive identification and resolution of gaps that enhances customer experience and minimizes time-to-production.
    • Under general supervision, maintains integration-specific, customer data in CRM and records customer contact and completion of action items
    • Collects and configures customer-specific data for web services.
    • Verifies customer configurations and pursues any needed changes through to resolution.
    • Champions customer requests and acts as liaison between customer and internal teams (sales, technical).
    • Under general supervision, works with Integration Support Analyst to develop new support procedures.
    • Under general supervision, Works with internal teams (Sales, Stakeholders, Product teams) to assist with development and refinement of CRM, reporting, and support-related tools.
    • Under general supervision, this candidate will participate in pre-sales calls.
    • Under general supervision, Schedules and delivers product integration walk-throughs.

Qualifications

    • Bachelor’s Degree from a 4 year college or university
    • 1-4 years’ experience in a related field.
    • Knowledge of SOAP/RESTful web service messaging a plus
    • Ability to read/understand XML/JSON messages a plus
    • CRM experience or similar tracking/software a plus
    • Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
    • Strong communication and collaboration skills required
    • Experience in a supply chain setting a plus

Skills

    • Problem Solving
    • Interpersonal Skills
    • Oral Communications
    • Written Communications
    • Planning/Organization
    • Accuracy
    • Adaptability
    • Dependability
      • Click here to submit resume
      We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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