Data Integration Analyst II
FULL TIME | PEACHTREE CITY, GA or LOUISVILLE, KY | FULLY REMOTE OR HYBRID
THIS POSITION CAN BE ONSITE, REMOTE, OR HYBRID
Responsible for all support-related activities for the SMC3 Data Integration Service.
Performs duties with minimal supervision and direction.
Monitors email, phone, and error reporting tools for errors and customer support requests.
Investigates, resolves, communicates, and documents errors and support requests.
Interacts with customers and carriers to resolve errors and support requests.
Resolves or escalates customer support requests.
Maintain up-to-date timekeeping records for all activities.
Creates and maintains customer, integration, process, and troubleshooting documentation.
Performs new setups and updates for existing integrations for customers and carriers.
Assists with new implementation testing and troubleshooting.
Assists as needed with new integration projects.
Minimum of 2 years of experience in data integration.
Knowledge of transportation industry terminology (Load Tender, Status, BOL, Shipment, delivery, etc.)
Basic understanding of XML, JSON, EDI and CSV file structures.
Basic understanding of Databases (MySQL, Maria, MSSQL or similar)
Functional knowledge of web services (XML, SOAP and REST) and web service testing and troubleshooting.
Familiarity with data viewing and editing tools such as Notepad++ and EDI Notepad.
Familiarity with web service testing tools like Postman, SOAPUI, or similar tools.
Basic Windows system operation skills
Basic Linux system operation skills
Basic understanding of FTP, sFTP, and AS2 file transfer mechanisms.
Basic knowledge of MySQL DB administration and SQL
Functional knowledge of ANSI X12 EDI.
Functional knowledge of SAP iDoc.
Knowledge of SAP iDoc for transportation, including SHPMNTxx, DELVRYxx, and ORDERSxx.
Knowledge of Cleo VLTrader communications platform: configuration, operations, and troubleshooting.
Knowledge of Pervasive/Actian Data Integrator/DataConnect V9, V10, and V11 operations and troubleshooting.
Knowledge of MercuryGate TMS.
Basic scripting skills: bash, sh, PowerShell, .bat, etc.
Knowledge of basic data transformation and conversion concepts: ASCII, UNICODE, UTF-8, UTF-16, UTF-32, Windows code pages, Linux code pages, code page translation.
Identification and resolution of encoding-related problems during data conversion/translation.
Knowledge of transportation industry EDI, for example 204, 990 and 214 transactions.
Basic Windows system administration skills
Basic Linux system administration skills
Excellent customer service and technical help desk skills
Excellent time/task management skills
Ability to multitask
Strong verbal and written communication skills
Ability to work in a dynamic fast-paced environment with multiple priorities and projects
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